Hey photo friends! 👋

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This week’s updates are all about clearer customer actions, smoother retail performance, and new tools that speed up upload workflows. Plus, a strong round of Capture App polish (iOS & Android OTA) and some important Dashboard + Marketing fixes.

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Let’s jump in. ✨

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🛍️ Retail: Fewer Mis-clicks, Better Previews, Faster Feel

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✅ Express Checkout confirmation (all express checkouts)

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All express checkout flows now show a confirmation popup that clearly displays the shipping address selected, with options to place the order or go back. It also includes an invalid address popup.

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Previously, people would sometimes purchase without double checking their express-checkout-method's default shipping address. So, this change is designed to reduce address mistakes and improve customer experience!

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🧠 Better UI + performance improvements

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• Improved local rendering (performance, memory usage, and task handling) — originally aimed to improve the retail experience on low-end devices, but it should make most devices feel faster!

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• Native “leave page” confirmation on supported browsers/devices (desktop + Samsung back button) when navigating away from an event page (refresh/back).

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🖼️ Clearer package download expectations + better pickers

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• Personal Gallery Downloads on store sheet and package editor now show “+X Images” in the configurator when there are more than 4 images—so customers don’t think they only get what’s previewed.

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• Personal Gallery Download products inside packages can now be clicked to preview contents.

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• Desktop product/package image pickers are now two columns (like mobile), allowing larger image preview during selection.

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• Image Filters landing popup now includes “Browse all photos without a filter” so customers who think they must pick a filter know they can also just browse!

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🧩 Retail fixes worth noting

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• Fixed a slashed discount amount showing on week 3 when there is no higher amount.
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• Fixed a GalleryGuard edge case that could close the retail site on some Android devices that support mobile context menus when long-pressing.
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• Fixed a race condition where a Group-by-Face gallery loaded from URL params could show default results instead of the filtered view.
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• Fixed an edge case where manually assigned images marked as group could behave like non-group images on retail.

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📱 Capture App OTA: 5.6.1 & 5.6.2 (iOS & Android)

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🌐 NEW: Network Speed Test (5.6.1)

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A new Network Speed Test button is available in Resources. Tap Run Test to check download speed, upload speed, and latency to NowCandid servers (so results may differ from Google/Ookla). It’s a quick test (downloads 5 MB, uploads 2 MB) and is useful for diagnosing weak or congested service during events.

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Mbps is a standard measurement for connection speeds, and 1 megabit per second (Mbps) is 0.125 Megabytes per second (MB/s). So 8 Mbps is 1 Megabyte per second, max. For example, with images that are 10 Megabytes in size, a speed of 8 Mbps would take a minimum of 10 seconds to upload. When speeds are very slow, image uploads may be impossible due to uploads timing out and restarting. In these cases, open the app when you have a stronger connection and all your images will start going up!

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🎪 Photo Booth + Selfie Check-In Station UI upgrades (5.6.2)

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• Photo Booth landing page updated to be more user-friendly (always-visible scrollbar, updated text, sticky go back/continue buttons, red/green emphasis, and a popup explaining why Continue is greyed out).
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• Selfie Check-In Station landing page updated with red/green Go Back / Begin buttons.
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• New dropdown icon beside Group Photo toggle (when an event has PhotoTags) to better display there are additional options to assign PhotoTags.
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• Fixed edge case cancel/continue behavior on Selfie Check-In Station when no contact info was entered.

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🧩 NEW: Lightroom Classic Plugin (Official)

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We’ve launched an official Lightroom Classic plugin to upload images to NowCandid events directly from Lightroom Classic.

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Key notes:

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• Lightroom Classic only
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• Same image rules apply (color profile, DPI, etc.)
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• Uses Capture App login
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• Only events within 60 days of event start date show in the selector
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• Image Details → Logs will show “Uploaded from NowCandid Lightroom Plugin”
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• Docs include guide/download/installation: https://app.nowcandid.com/docs/tools-more/lightroom

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🖥️ Dashboard: Upload & Roster Clarity + Small UX Wins

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• Event roster upload and PhotoRoster upload now warn about every unrecognized column, making it easier to spot misspellings (especially for optional columns).
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• Participant list page download now puts additional contacts into columns instead of rows.
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• Participant list download now puts merged contacts into their own row if they have different first/last names.
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• Image upload naming cleanup:
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  • spaces/parentheses now automatically become underscores (e.g., Image (2) → Image_2)
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  • names ending in z now get a trailing underscore (e.g., Imagez → Imagez_)
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• Candy got even better at using the new Docs for responses.
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• Password reset now shows a clear “Your link has expired” screen (links expire after 24 hours).
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• Fixed participant filter inside another participant’s manual assign/unassign page not working properly.
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• Participant Details PhotoTag assignment UI: merged participants no longer incorrectly show PhotoTags as assigned.

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📣 Marketing Fixes

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• Fixed edge cases where galleries that were only AI-edited images could cause follow-up email marketing issues and show as 0 images on Participant List.
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• Fixed Day0 marketing edge case not starting if gallery is just AI-edited images.
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• SMS gallery links now include “View photos:” before the gallery URL to reduce confusion where some users thought the gallery link was an unsubscribe link.

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That’s the week! 💫

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Between the Lightroom Classic plugin, the Capture App’s new Network Speed Test, and retail improvements that reduce confusion (and improve performance), this week was packed with practical wins you’ll feel right away.

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Keep it sparkly,

Candy

Hey photo friends! 👋

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This week’s updates are packed with improvements that make your day-to-day workflow smoother—especially if you like clear answers, fewer edge cases, and cleaner experiences across Capture, Retail, and the Dashboard.

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The headline this week: NowCandid Docs are officially live inside the Dashboard—and they’re already huge. Let’s jump in. 💫

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📚 NEW: NowCandid Docs (Built Into the Dashboard)

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We’ve launched official, up-to-date NowCandid documentation directly inside the Dashboard. Just click “Docs” in the sidebar to open it.

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Here’s what makes it special:

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• • One dedicated place for everything: programs, workflows, Capture App, JerseyJotter, Candy Culler, and more
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• • Over 60 pages of documentation already (with screenshots and even some videos)
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• • Regular updates, with a timestamp on each page showing when it was last updated
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• • Smart Docs search (use the search button at the top of the Docs sidebar)
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• • Mobile supported: works fully inside the Mobile Dashboard app
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• • Clickable images: click any image to preview it bigger
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• • Table of contents + feedback: on larger screens, you’ll see a right-side table of contentsand a “Give Feedback” button to report missing info, typos, or confusing sections
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• • Private by default: you can share a docs link, but the viewer must be logged in to access it

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🍬 Candy got smarter (because Docs exist)

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Candy now pulls from the new Docs when answering questions—so she can:

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• • Share direct links to guides
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• • Pull relevant screenshots and videos
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• • Give more accurate, up-to-date help

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Also, the Candy Navigation Assistant now uses docs search as the fallback destination if it can’t find a page you’re looking for—often with your question prefilled!

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📱 Capture App 5.6 (iOS & Android) — Not OTA

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Capture App v5.6 is now available for iOS and Android (this is not an OTA update).

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What changed:

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• • Fix: Android “Update Available” popup now correctly links to Google Play, not the Apple App Store
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• • Feature: The app now rejects images under 1,000 pixels with an error popup (similar to the color profile error). The Dashboard already enforced this, but this prevents rare edge cases—like a camera outputting low-res images during capture.

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🛍️ Retail Improvements (Better behavior, clearer checkout)

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A few retail updates landed that improve clarity and fix edge cases:

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• • BGR + PhotoTags fix: Background removed images in PhotoTag events will now show correctly even if the originals are marked invisible
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• • Pay Later badges removed from the store sheet (the “Pay Later Options Available in Checkout” messaging still appears in package configurators for packages $30+)
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• • Z-cropped images now show faceboxes (and the faceboxes are adjusted to the z-crop, too)
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• • Checkout completion screen now shows your Business Logo (if you’ve added one)
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• • Updated “Your order is complete” copy to note:
  • retouching may delay orders
  • physical products typically arrive in 7–14 business days

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🖥️ Dashboard Updates (Clarity, savings, and better reporting)

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• • Positive ID edge case fixed: Manually assigned images now show up correctly in an additional contact’s gallery
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• • Client Outreach SMS savings: Non-standard encoded apostrophes now auto-convert to standard apostrophes to reduce segment costs
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• • Auto Editor access fix: Resolved an issue preventing some users from accessing Auto Editor
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• • New Candy Image Studio node: Traditional Black & White (distinct from the Black and White Film Print node)
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• • Reports pages upgraded: Added titles and descriptions for better clarity
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• • Participant List: Unmarketable Participants filter
  • •You can now filter to show only unmarketable participants—or hide them
  • •The download sheet now includes an “Unmarketable” column (Yes/blank)
  • •“Unmarketable” can include opt-outs/unsubscribes, invalid contact info, etc.

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🍬 Candy UI improvements

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Candy received a bunch of UX upgrades, including:

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• • Click images to preview larger
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• • New table rendering
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• • Scroll fades
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• • Type without having to click/focus the input first
  

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📱 Mobile Dashboard Improvements (No app update needed)

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• • Fixed sidebar scrolling triggering “pull to refresh”
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• • You can now slide/pull from the side to open the sidebar—no need to scroll to the top and tap the sidebar button

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That’s the week! 💫

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This release is all about reducing friction—with official docs inside the Dashboard, a tighter Capture App, better retail behavior for BGR and z-crops, and Dashboard refinements that improve accuracy, clarity, and even lower messaging costs.

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Keep creating magic,

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— The NowCandid Team 🍬

A lot of platforms are happy to look affordable at first—and expensive later.
We prefer the opposite.

NowCandid™ is built to support photographers long-term, which means our pricing is designed to be easy to understand, easy to plan around, and easier to live with as your volume grows. When you’re running real events—schools, sports, graduations, leagues—the last thing you need is a platform that nickel-and-dimes you for the core tools required to deliver and sell images.

The Simple Part: Two Fees, No Subscriptions

With NowCandid, your costs are straightforward:

• • 5% e-commerce fee
• • 3% payment processing fee

That’s it.

There’s no subscription fee and no onboarding fee, so you’re not paying monthly just to keep your account active—or paying extra just to get started.

The Important Part: No Surprise Add-Ons

Many platforms charge extra for the features that actually make your events run smoothly. NowCandid includes the tools high-volume photographers rely on without tacking on separate line items.

Here’s what you don’t pay extra for:

• • No fees on sales tax collected
• • No extra charge for background removal
• • No extra charge for automatic exposure correction
• • No extra charge for image storage
• • No extra charge for automated SMS + email marketing tools
• • No extra charge for white-labeling
• • No extra charge for Face Matching™
• • At least 20 years of image hosting included

That’s the difference between a platform that adds tools later and a platform that includes the tools up front.

Why This Matters for Real Photographers

When the platform includes the tools you actually need, two good things happen:

1) You keep more margin on every order

If your costs don’t balloon as you scale, more of every sale stays with you—without you having to raise prices just to cover software overhead.

2) Your workflow gets simpler

You don’t have to stitch together multiple services (and multiple bills) to accomplish basic event goals like:

• • identifying subjects
• • delivering galleries quickly
• • protecting images
• • marketing via text/email
• • selling through a modern checkout

Those pieces are part of the core system—because they’re not “extras” in real event photography.

The Takeaway

NowCandid is built to support photographers—not squeeze them. Our pricing model is intentionally structured so that the platform remains sustainable for your business as you grow, and so that more of what you earn stays with you.

If you want a platform that’s designed for high-volume reality—and doesn’t charge extra for the essentials—NowCandid is built for you.

Pricing Disclaimer

Pricing, fees, and included features listed in this article are accurate as of the original publication date and may change over time. For the most current pricing and terms, please contact our team.

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