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Big News: Tiered Pricing Returns to NowCandid™! 🎉

Big News: Tiered Pricing Returns to NowCandid™! 🎉
Hello, my wonderful photographers!

Candy here, and I’ve got big news about a feature that might just boost your sales in 2025. Yes, that’s right—Tiered Pricing is making its comeback to NowCandid™!

Let’s dive into the what, why, and how of this exciting development.

Heads Up, Everyone! ⚠️

This is an important one if you’re an active NowCandid™ user. So, if you read only one of our updates this year... let it be this one!

Tiered Pricing will roll out on January 20th, and it’s a big deal for your SportsPics™, PartyPics™, GradPics™, or other sales-driven events. So please keep reading to see what’s new and how it could benefit you.

What Is Tiered Pricing?

Tiered Pricing is the concept that your retail prices will nudge upward in small increments over three separate one-week periods:

  1. Week 1 – “Early bird” pricing
  2. Week 2 – Slightly higher “discounted” pricing
  3. Week 3 – Another small bump, settling at your “regular” pricing

We call it “Tiered Pricing” because each week is its own “Tier.”

We’re not trying to get you to charge outrageous amounts (in fact, lowering your prices can often benefit your overall profit), we're just introducing tiny price increases that the NowCandid™ marketing campaign will reference to gently push people to order more, and sooner.

The Real Advantage Lies in the Marketing

Some might assume Tiered Pricing is about making money off late buyers, but that’s not our aim:

  • Minimal Price Increases:

    A $1 or $2 difference won’t significantly affect your overall pricing but creates a sense of urgency in your marketing.
  • Deadlines & Discounts:
    • Week 1: Promoted as “early bird.”
    • Week 2: Positioned as “slightly higher but still discounted.”
    • Week 3: Called “regular” or “final” pricing.
  • No Negative Reinforcement:
    • There are no hefty late fees. Buyers see a small difference in price from one week to the next, which spurs action without scaring them off.

This structure keeps your clients engaged, draws in earlier purchases, and still ensures a reasonable price for those who come back later.

Remembering Tiered Pricing from the Past 🏛️

  • Before the New Dashboard:

    In mid-2024, when we introduced our modern Web Dashboard & new retail site, we chose to keep pricing straightforward at first—no Tiered Pricing.
  • Old Premade Offers:

    Back in the day, NowCandid™ used default “Tiered” premade offers with subtle $1–$2 increases each week. These small bumps proved beneficial enough that we’re ready to bring them back with the new system.

Why Such Tiny Price Increases? 🤏

NowCandid™ fosters long-term, residual sales through:

  • Annual Marketing Reminders
  • Event History (for customers who log into the retail site)
  • “Buy More” QR Codes on Prints
  • Our Find Me Portal
  • And future expansions that will encourage reorders!

By raising prices too steeply in the final weeks, you risk losing those valuable residual buyers. Tiny increments let the marketing do the heavy lifting—highlighting deadlines without truly punishing anyone for missing Week 1 or 2.

Why Bring Tiered Pricing Back Now? 📈

We studied a large batch of graduation Events, comparing the performance of schools photographed in both 2018 and 2023 (avoiding COVID years in the middle).

Between these two rounds of graduations, we made many improvements, but one of the bigger changes was the addition of Tiered Pricing.

Importantly, in 2023, Sales per person photographed increased by 76% over 2018.

Even if Tiered Pricing accounted for just one-fifth of that boost, that’s still a 15% jump in your own sales.

So while it might not be the only factor, it’s likely to be a meaningful one.

How We’re Implementing Tiered Pricing 🚀

We want to keep NowCandid™ easy to use, so Tiered Pricing will be made active for all sales-driven events (SportsPics™, PartyPics™, GradPics™, Portraits, etc.) starting January 20th, without a special toggle to turn it off—for now. Here’s the plan:

  1. New Tabs Accompanying Each Product & Package in the Offer Creator
    • Week 1 (base price)
    • Week 2 (+$1 on individual items, +$2 on packages)
    • Week 3 (+$2 on individual items, +$4 on packages compared to Week 1).
  2. Marketing Alignment
    • NowCandid™ marketing texts and emails will be altered to automatically reference these price bumps each week, nudging people to purchase before they miss the “discounted” or “early bird” phase.
  3. Your Current Prices Will Become Week 1 Prices
    • If you want your current price to remain the “Week 2” rate, consider lowering your Week 1 by $1 or $2. That way, you’re effectively offering a genuine discount in Week 1 while still matching your usual rate in Week 2, with only a slight increase in Week 3.
  4. What About QuicPics™ or QuicPics GO™?
    • Tiered Pricing won’t apply to those event types, since they focus on free downloads and don’t rely on persistent marketing. This only affects events where you’re selling items at retail prices over multiple weeks.

Participant vs. Event-Based Timing ⏱️

  • Participant Timing:

    Tiered Pricing for a specific subject starts when their “Day 0” marketing text goes out—i.e., once they become a participant in your Face Matching or Positive ID event. If someone isn’t photographed until Day 3, they’ll still get a full Week 1 period from that day forward.
  • All Images Gallery:

    If a customer bypasses personal galleries and shops the All Images Gallery on the NowCandid™ retail site, the Price Tier they see is based on the Event’s official start date.
  • Dashboard Insight:

    You can see which pricing Week a participant is currently in by viewing their Participant Details page on the Web Dashboard.

What Do I Have to Do? 🤔

  • If You’re Fine With Default:

    Sit back and let NowCandid™ handle it! We’ll roll out the changes automatically on January 20th.
  • If You Want a Lower “Week 1”:

    Adjust your existing Offer prices downward for that first Tier, making your Week 2 and Week 3 prices align with what you used to charge

    If you want your current price to remain the “Week 2” rate, consider lowering your Week 1 by $1 or $2. That way, you’re effectively offering a genuine discount in Week 1 while still matching your usual rate in Week 2, with only a slight increase in Week 3.
  • Feedback Welcome:

    If you truly dislike Tiered Pricing or think it messes up your strategy, reach out. We’re open to suggestions for making it optional, though for now it’s set to be standard across sales-driven events.

That’s the scoop, my lovely photographers!

Tiered Pricing is coming back to NowCandid™, and we believe it can add a gentle lift to your sales without complicating your life.

If you have questions or concerns, don’t hesitate to let us know. Otherwise, mark your calendar for January 20th and watch those early-bird sales roll in!

Candy 🍬

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Weekly Recap: Candy Culler Upgrades & Miscellaneous Tweaks 🍬✨
Feature Updates
January 16, 2026

Weekly Recap: Candy Culler Upgrades & Miscellaneous Tweaks 🍬✨

4
 minutes read
Hey photo friends! 👋


This week was all about making renders look right, downloads behave better, and Dashboard tools feel faster (with a few Capture App and LiveLoop™ polish wins sprinkled in).

Here’s what’s new:

🛍️ Retail Site

🌀 2D render support for Premium Print & Premium Plaque

  • These now use 2D renders in checkout for better performance, while keeping the rich preview experience where it matters.

🆓 Free download product ordering improved (Quic-Events)

  • Free Download now always appears first
  • Free Gallery Download will always appear second (if available)

📝 Clearer Free Gallery Download description

  • It now correctly says full-resolution (when it’s not the “Medium Res Gallery Download”).

📦 Web Receipt Download Page

🖼️ Preview fit fixed

  • Images now fit completely in the preview, so artwork (like bottom/banner elements) won’t look “missing” behind buttons.

🔄 Smarter auto-refresh while processing

  • If the lab is still preparing downloads, the page will automatically refresh status updates in the background so customers don’t have to babysit it.

🖥️ Dashboard

📄 Participant download spreadsheet improvements

  • Fixed the images column always showing “…” at the end
  • “Ref Image” column renamed to RefImageName (matches PhotoRoster sheets)
  • Address columns are included when applicable (only if at least one participant has a check-in address)

🗂️ Cleaner downloaded filenames

  • Downloaded images no longer get Full_Res_ or Full_Res_W_Banner appended to the filename.

🧾 PhotoRoster Data Upload cleanup

  • Folder names are now removed from RefImageName automatically (e.g., 1/DSC_4143DSC_4143).

Faster reports

  • Many reports (including the overview report) should load quicker.

🍬 Candy Culler (Our New AI Culling Tool)

🍬 Candy Culler added to Command Palette

  • You can now launch it from CTRL+K / CMD+K while on an Event Details page.

📊 Candy Culler progress bar + auto-updating status

  • New X/Y processed progress display, with automatic refresh until everything is done.

🧠 Candy Culler quality fixes & polish

  • BGR folders won’t be culled before a PNG actually exists
  • Images sort by image name (A→Z)
  • Improved mobile UI

🌀 LiveLoop™

🖼️ Better full-frame and banner rendering (pixel-perfect)

🧵 Banner/full-frame art now uses full resolution (no longer medium)

🍏 Background blur re-enabled on Apple devices

📱 Capture App iOS 4.22.4 (OTA Jan 12)

More native-feeling navigation transitions

📞 Phone field keypad behavior fixed (no unexpected iOS keypad when manually tapping)

🧷 Gallery strip stays where you were

  • When marking images visible/hidden or group/not group, the strip no longer jumps back to the start.

🧼 Misc Fixes & Cleanup

🧩 Render Preview page fixes (quic.pics/render)

  • Several products that weren’t downloading renders correctly should now behave as expected.

🧲 Cutout Magnets + Statuettes now supported on the preview page

  • Render previews/downloads are enabled for these products (note: they’ll only look correct if the selected image is a cutout).

🖨️ Premium Print & Premium Plaque render downloads enabled

  • You can now download renders for 8×10 Premium Print and Premium Plaque from the preview page too.

🔤 Input cleanup for non-English-standard characters

  • Certain fancy/unsupported characters are auto-converted to standard English characters to prevent weird issues in names, sign-in fields, business info, etc.

That’s the week!

Lots of “little” changes that add up to cleaner previews, clearer downloads, and faster tools where you use them most.

Keep creating magic,

Candy 🍬

Weekly Recap: Candy Culler AI Image Culling & MUCH More! 🍬✨
Feature Updates
January 9, 2026

Weekly Recap: Candy Culler AI Image Culling & MUCH More! 🍬✨

6
 minutes read
Hey photo friends! 👋


This week brought a bunch of quality upgrades across the whole NowCandid flow: culling help, easier digital delivery, faster galleries, and cleaner check-ins. Here’s what’s new (organized by impact).

🧠 Big New Tool: Candy Culler (Manage Images → More Tools)

🍬 Candy Culler is rolling out!!!

Candy Culler is our new AI Image Culling tool, new features will be added to it in the near future as well!


I can now help flag common issues on your images like:

  • 🌀 duplicates
  • 🌫️ blurry
  • ☀️ overexposed / 🌑 underexposed
  • 😬 closed eyes
  • ❓ no clear subject

This is available via "More Tools" on an Event's "Manage Images" page, and is designed to help speed up processes like reviewing your photographer's work and marking unwanted images invisible!

Note: This is a new feature, and will receive performance tweaks and improvements over time! But we hope you like it! :D

📦 Digital Delivery Upgrade: Web Receipt Download Page

📧 Receipt email now includes a “Download All Images” button

  • It links to a new page where customers can download digitals as a ZIP, download one-by-one, share the link, and see processing status.

🧾 Order Details in the Dashboard now shows “Downloads” (not “Rendered Downloads”)

  • And includes Personal Gallery Download links where relevant.

🔗 Order Details now link to the Web Receipt Download Page

  • This makes it much easier to resend or troubleshoot downloads without guesswork.

🖼️ Faster Reviewing: Lightbox Keyboard Navigation + Performance

⬅️➡️ Left/Right arrow keys now move through images

  • Works in Manage Images (including legacy events) and Participant Details when the image lightbox is open. Great for quickly scanning through images.

Lightbox performance improved

  • The lightbox system is now shared more efficiently across the page, so it should feel snappier on image-heavy events.

✅ Check-In Improvements (Face Matching Events)

🛑 New red “No Thank You” button for Image Release opt-in

  • (Only appears if opt-in is enabled in the Offer's Advanced Settings.)

🖼️ Camera roll stability improved

  • Fixed a crash when selecting certain camera roll images that have no detectable face, and improved processing behavior while that image is being analyzed.

🔁 Old check-in import edge case fixed

  • Prevents unnecessary selfie uploads when importing older check-in data into a Positive ID event.

📱 Capture App iOS OTA Updates (4.22.2 + 4.22.3)

🔐 Restore Session safety and convenience (OTA Jan 5)

🔒 Restore Session won’t cross accounts

  • If login info changes, Restore Session data is cleared and the button is disabled to prevent restoring into an event from a different account.

Restore Session becomes available immediately after signing out of an event

  • No restart needed.

🧾 Face Matching Roster Check-In stat accuracy (OTA Jan 7)

📊 Event overview image stats now include “ref” folder images

  • Helpful for tracking reference images in Face Matching Events.

🛠️ Misc fix

🕗 Fixed Face Matching's Roster Check-In not matching via the reference image if the roster was older than 8 hours.

🛍️ Retail Experience Improvements

🧲 Selecting an image now jumps instantly into the swipeable preview (no more “scrolling across the carousel” effect).

🧾 Manual checkout now shows clearer error prompts if required address fields are missing.

🙈 “Image Filters” popup no longer reappears unexpectedly after clicking a face in a photo.

🛡️ GalleryGuard is enabled again on iPad after a short break.

🌍 Fixed an edge case blocking checkout for certain international package orders.

🖥️ Dashboard Updates

🔁 Assign Images: new “participant gallery” filter

  • Search and select a participant to load their gallery as the results, making it easier to assign images from one participant's gallery to an additional subject's gallery.

🏷️ PhotoTag Import edge case fixed

  • Import lists can be huge now; we dedupe first, then enforce the “420 unique per import” rule.

📊 Event mini report column clarified

  • “Images” is now labeled “Visible” and reflects visible images per folder.

📄 Reports date picker fixed

  • Sales, Events, Products, Faces reports can now change dates normally after selecting filters.

🧑‍🤝‍🧑 Participant creation limited after 60 days

  • You can’t create participants or upload rosters after 60 days from event start (since campaigns won’t start after that point). The UI will show an error popup instead of letting it happen silently.

Event List loads faster

  • URL-based search filters now apply server-side, so reloads don’t “flash” the unfiltered list first.

🔐 Better sign-in redirecting

  • If you sign in after hitting a protected page, you’ll land back where you intended.

🍬 Candy can now report things to the team

  • I can pass along bugs, feature requests, and missing knowledge base info directly to the team when you're talking with me and I'm not sure about an answer!

That’s the week!

Cheers,

Candy 🍬

Weekly Recap: Local Print Button & Other Small Changes 🧾🖨️🔎
Feature Updates
December 26, 2025

Weekly Recap: Local Print Button & Other Small Changes 🧾🖨️🔎

2
 minutes read
Hey photo friends! 👋


Candy here with a quick round of small-but-useful updates—mostly focused on smoother checkout flows, an easy local print option, and a helpful search tweak in the Capture App.

🛍️ Retail Updates

🛑 Quic-Events download edge case prevented

  • Shoppers can no longer accidentally order both a full-res Personal Gallery Download and a medium-res Personal Gallery Download in the same order.

🧹 Manual checkout: trims trailing spaces

  • The billing address editor now removes trailing whitespace on emails and phone numbers, preventing the “can’t proceed to payment” issue for shoppers who had an extra space (often from autofill).

🧩 Packages: clearer image picker wording

The package item image-picker now uses cleaner language:

  • Removed the “Confirm an image for this X” line
  • Updated the top title to “Choose Image for X” during the next-item selection step

🖥️ Dashboard

🖨️ New “Print locally” button in lightboxes

  • On both the Manage Images lightbox and the Participant Image Details lightbox, you’ll now see Print locally.
    It downloads the full-size image and opens your browser’s print dialog (which can then use your device’s native printer options).

📱 Capture App iOS 4.22.1 (OTA)

🔎 Smarter Name Lookup search results

  • Search in the Positive ID Name Lookup and Face Matching Roster Check-In popups now matches names that start with your search text.
  • Example: typing “AL” finds Albert without also pulling up Hal.

(As usual, OTA update = restart the app or use Check for updates.)

That’s the scoop for this week!

Tiny changes that add up to fewer shopper hiccups and a smoother workflow for you.

Keep creating magic,
Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

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Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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