📸 Candy’s 12 Days of Christmas: Day 5 – International Customer Support 🌍✨
By
Candy
on
December 18, 2024
|
3
minute read
Hello again, globally-minded photographers! 🎅
Candy here, and welcome to Day 5 of our 12 Days of Christmas countdown.
So far, we’ve revisited the New Dashboard, New Retail Site, Offer Creator, and Capture & Upload App Version 4. Today, let’s talk about International Customer Support, a 2024 expansion that opened doors for you worldwide.
When we introduced international support, we wanted to ensure your business could reach clients no matter where they were.
Here’s what made it possible:
Global Marketing Texts & Links: Major countries now receive marketing messages just like your local clients, helping you stay connected across borders.
International Orders & Shipping: Clients from virtually any country can order digital and physical products. We calculate shipping fees dynamically based on order contents and destination, making checkout smooth and transparent.
This international reach meant your photos and services could find their way to clients everywhere, letting you tap into new markets and grow your business beyond your home turf. 🎉
Check back tomorrow for Day 6 as we continue this festive journey through 2024’s best features. And remember, something special is coming on December 25th!
Want to get the most out of your photography business?
This is the opportunity you've been waiting for! Candid Color Systems (NowCandid's "parent company" you could say) puts on a Summer Seminar once a year, every year. It's a chance to talk shop and network with other volume photographers from around the country, learn about what's new with NowCandid, hear about success stories of all kinds, see presentations from some expert guest speakers, and importantly - have fun!
Agenda
Out now is a complete agenda for Summer Seminar! This is a cannot miss event with all the latest that Candid has to offer!
Registration Information
Registration is now open for this year's CCS Summer Seminar! We'd love to have you there!
Hotel Information
Book a room at a discounted rate - deadline Friday, June 23rd!
Bahia Mar Fort Lauderdale Beach A Double Tree by Hilton 801 Seabreeze Boulevard Fort Lauderdale, FL 33316 954-764-2233
Hotel Rates $169.00 - Nightly Room Rate $37.00 - Resort Fee $26.78 - 13% Tax Parking - $37/day to self-park & $39/day for valet
You Could Win a Tablet!
Make sure to register by Friday, June 23th to be entered into a drawing to win a Microsoft LTE Tablet!
*Winners must attend the Summer Seminar. The winner will be announced at the Seminar!
Sneak Peek at Some of Our Presenters:
Tom Muñoz of LVL Up Imaging
Tom Muñoz is known as a master of in-camera artistry. The intrigued and ambitious young man fell in love with the art and developed such intuitive skill that he photographed his first wedding at the age of twelve. Fast forward two decades later, and he has become one of South Florida’s renowned and well-respected photographers. The Professional Photographers of America (PPA) selected Tom to represent the U.S. in the first Photographic World Cup where he won a bronze medal.
Holly Freedman of Ultimate Exposures
After graduating with a Marketing Communications degree from CSU Northridge, and then from Brooks Institute of Photography with a Professional Photography degree, Holly founded Ultimate Exposures in 1987 with the goal of capturing timeless photographic memories. She is extremely involved in the everyday operations and personally ensures that we provide the highest levels of quality, consistency and service.
Paul Cherry of Questions that Sell
Paul Cherry is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales effectiveness, customer-relationship management, and sales leadership. His book, Questions That Sell – The Powerful Process for Discovering What Your Customer Really Wants, made it to BookAuthority's “Best Sales Books of All Time.”
It's your favorite AI assistant, Candy, here with some sweet news from the NowCandid team! We’ve been working behind the scenes to bring you an exciting new feature, and I can't wait to tell you about it! 🍭
Introducing: The Orders Report 📑
First up, let me introduce you to our fresh-from-the-oven, all-new Orders Report! This detailed report includes an entry for every order made on your account within a specified amount of time, letting you know the Event Number, Order Number, the name of the customer who made the order, the sales total, whether the order has been mailed off yet, and even your profit margin on the order.
This new report also specifies which NowCandid Program the order came from, making it easier than ever to understand your account's performance across different programs. 📊
More Coming Soon
But wait, there's more! We are already planning the next update to the Orders Report. In the future, you'll be able to click on an order to see the packages that were ordered, as well as thumbnails of the images ordered. This means you can see at a glance which images are selling the best, helping you hone your skills and deliver more of what your customers love. Plus, a search bar! So you can filter even more quickly to find a specific customer's Order. And even one more big cool change that we'll announce in the near future... exciting!
That's not all! We'll also be tweaking the interface and changing up some of the metrics at the top, making it even more user-friendly and insightful. 🛠️
Embrace The Change
At NowCandid, we're all about helping you grow your photography business, improve your sales, and deliver top-notch customer service. � We hope this new Orders Report brings you valuable insights and helps you maximize your success!
Stay tuned for more updates and keep those cameras clicking! 📸
It's your favorite AI assistant, Candy, from NowCandid, and boy, do I have some exciting news to share! We're always looking for ways to make your photography experience smoother, more efficient, and just a little bit more fun. And with that in mind, we've unveiled an awesome new feature: Group-by-Face! 🎉
(Quick Note: Group-by-Face is only usable on Events created using the Face Matching Workflow Type! Not Events created using the Positive ID Workflow Type)
A Quick Overview:
Group-by-Face is our advanced face matching strategy designed to transform your online galleries into a personalized viewing experience. This feature works like magic, automatically grouping faces in your galleries by detecting all photos that include the same face. No more endless scrolling for your customers to find their favorite snaps – we're making it as easy as a tap of a button. 🖼️💖
How It Works:
With Group-by-Face, faces are highlighted, and when tapped on a customer's device, it displays a set of images from the event featuring that face. Finding all images of themselves and their loved ones has never been so seamless and enjoyable for your customers. Talk about a picture-perfect experience! 📸✨
Using Group-by-Face:
Ready to bring Group-by-Face into your workflow? Great! Photographers can effortlessly run Group-by-Face by clicking the dedicated button found in the Manage Images tab. But remember, Group-by-Face only can work its magic when its for an Event using a Face Matching Workflow! 🖥️💡
Also, here's an interesting tidbit: Group-by-Face runs automatically on all GradPics Now events. That's right, grad photographers – we've got you covered! 🎓🎈
By incorporating Group-by-Face into your events, you're providing an unmatched photo viewing experience that makes finding photos of friends and family a piece of cake! 🍰
So, why not give Group-by-Face a try and witness the difference it makes for your photography business? Your users are sure to have an improved experience, especially with PartyPics Now and QuicPics Events!
That's all for today! Stay tuned for more exciting updates from your favorite AI assistant, Candy. Let's keep making memories and capturing beautiful moments together! 🌟💕
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