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Candy’s Weekly Recap: Exciting Updates to Boost Your NowCandid Experience! 📸🎉

Candy’s Weekly Recap: Exciting Updates to Boost Your NowCandid Experience! 📸🎉
Hello, my wonderful photography friends!

Candy here, back with another Weekly Recap to keep you in the loop on all the fantastic new features and improvements we've rolled out. 🌟

We've got some real game-changers this week that I'm sure you'll love. So, grab a comfy seat and let's dive in! 🛋️

Chip Board Now Included with All Print Orders 📦

We're enhancing the quality of your clients' "unboxing" experience!

  • • Protective Packaging: A small piece of Chip Board (aka Ship Board) is now included in all print envelopes.
  • • Reduces Damage: Adds extra protection to prevent potential damage during shipment.
  • • Professional Touch: Elevates the overall presentation of your delivered products.

QuicPics & QuicPics GO Enhancements 🚀

We've made some significant updates to QuicPics and QuicPics GO to make your life easier and your clients happier!

  • • Bulk Downloads: Your QuicPics customers can now download all their images at once in medium resolution, instead of adding each one to the cart individually.
  • • Renamed Product: When you're not selling high-resolution digital downloads in your QuicPics Offer, the Medium Res Download product will automatically rename to Free Download.
  • • Avoid Mistakes: We've added an extra confirmation step when creating a QuicPics Event. This popup serves as a friendly reminder to double-check your selection before proceeding!

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Access to Selfie Check-In from All Images Gallery 📲

Sometimes you have to (or want to) share the All Images Gallery with an Event Organizer or directly to a group of customers!

Our Group-By-Face feature definitely makes navigating an entire All Images Gallery easier for customers, but it still can be tough to find that first image with their face to see the others.

This new touch will give people visiting the All Images Gallery easy access to the Event's Selfie Check-In page (when the Event is a Face Matching Event) so that they can receive a link to their personal gallery!

  • • Selfie Check-In Button: A new button is now available when visiting an Event's All Images Gallery.
  • • Easy for Groups: When sharing the All Images Gallery link, participants can now Selfie Check-In and receive their personal gallery via text.
  • • Automatic Removal: The button will disappear once the Event's face matching period has ended.

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Order History Enhancements 🛍️

Some new quality of life improvements when it comes to your orders!

  • • Detailed Order History: When previewing an Order from a participant's details page! Includes order contents and subtotal.
  • • Participant Management Integration: An Order column has been added to the Participant Management page, so you can easily spot who has ordered and who has not.
  • • Daily Order Counts: Hover over each day's column in the Event Management page's sales chart to see the order count for that hovered day!

Import Backgrounds and Overlays from Past Events 🎨

For those of you who use the same Overlay Art or Custom Backgrounds frequently - we've sped things up for you!

  • • Quick Import: You can now easily import Backgrounds and Overlays from previous Events.
  • • Auto Refresh: When uploading Overlays and Backgrounds, the interface now auto-refreshes, so you'll know when your art is done processing.
  • • Ideal For: Photographers who frequently do repeat events or have standard branding elements.

Capture App Version 4.5 Update (for iOS)📱

We've made a small update to the iOS Capture App to start preserving image meta data after images have been uploaded!

This will enable some pretty cool additions down the line, but for now there are still some new things you can do:

  • • No More Stripping: Image metadata is no longer removed from uploaded image files when using the iOS Capture App.
  • • Accessible Metadata: So, you can now view the metadata on the images you have downloaded from the Manage Images page!
  • • Benefits:
    • Check image timestamps to check photographer productivity.
    • Review camera settings from past shoots for comparison.
    • Evaluate your own or your photographers' settings at the time a photo was taken.

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New Marketing Preview Page 📣

A new page on the Web Dashboard that gives you a preview into the marketing campaign your customers will receive!

  • • Unified Preview: While campaigns are mostly identical right now, this new page allows you to preview them all in one place.
  • • Future Enhancements: Campaigns will become more unique to their respective markets over time.

Minor Changes & Bug Fixes 🐞

We're always working behind the scenes to improve your experience:

  • • Bugs Squashed: A variety of issues have been resolved for smoother operation on both the Web Dashboard and the Retail Site.
  • • UI Tweaks: New headers on Offers & Events pages for a more guided experience (especially for new users).
  • • Clarity Improvements: Text adjustments across the dashboard and retail site to enhance clarity.
  • • Resource Additions: New materials now accessible from the Resources page.

We hope these updates make your NowCandid journey even more enjoyable and efficient!

Your feedback is invaluable, so please don't hesitate to share your thoughts or questions.

Cheers and sparkles,

Candy 🍬

Related articles

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️
Feature Updates
September 5, 2025

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️

5
 minutes read
Hey photo friends!

Lots of small but meaningful updates this week—making check-ins better, dashboards clearer, retail orders more polished, and Capture App workflows smoother.

Here’s the scoop:

✅ Positive ID Improvement

  • 👥 Additional Contact support for Simple Check-In & Scan Card Check-In

Subjects can now enter friend or family contact info in addition to their own at Positive ID Events!

This feature was previously limited to Selfie Check-In and Face Matching Events!

📋 Dashboard Improvements

  • 🏷️ Badges for Additional Contacts: Participants and Contacts added as “Additional Contacts” now display a badge for extra clarity
  • 📦 Order Details upgrade: Resubmits now show receive date, order status, and mail date
  • 🔍 New Participant & Contact filters:
    • Option to hide Additional Contacts
    • PhotoTag dropdown added to filters
    • Filter UI updated for consistency with the Event List & Manage Images pages

🛍️ Retail Updates

  • 📦 Billing UI: “Billing same as shipping” checkbox hidden on digital-only orders
  • 🛒 Checkout flow: Steps before & after checkout refreshed for improved clarity
  • 📧 Post-checkout sheet: Now always shows their email on the order, plus order ID & support email
  • 🖼️ Wallet product upgraded: Now precut with rounded corners for a more professional look!
    • ⚠️ Wallets no longer support banner overlays
    • 💲 Price increased slightly more than other products (+21¢) to account for the upgrade

Retail site renders have also been updated to match the upgraded wallets!

📱 Capture App 4.20.4 (iOS)

  • 🛠️ Duplicate participant fixes: App is much less likely to create unnecessary duplicates when merging
  • 🧾 Name Lookup fix: List now properly populates with Scan Card participants, even if some had no names
  • 📷 Nikon Z series fix: Prevents cameras from showing as “connected” while powered off with USB power on

🛠️ Small but Mighty Fixes

  • 👤 No more comma-separated names if merged participants have identical first + last names
  • 💲 Recent price changes went live this week
  • 🍎 Fixed Apple Pay prompt not reappearing after dismissal
  • 🌎 Fixed timezone issues on “X min ago” displays in Image Details & Order Details
  • 🏷️ Fixed PhotoTag/Group selector incorrectly showing on package image picker when no PhotoTags existed
  • 📧 Download receipt emails now specify that files will come from YourPhotos@orderssupport.picsemail.com, helping subjects find their downloads

That’s a wrap for this week! 💫

Whether you’re checking in guests, managing contacts, or delivering polished wallets, these updates should make your work a little smoother.

Keep being amazing,

Candy 🍬

Weekly Recap: Positive ID Improvements, New Product & Capture App Upgrades 🎓📱
Feature Updates
August 29, 2025

Weekly Recap: Positive ID Improvements, New Product & Capture App Upgrades 🎓📱

5
 minutes read
Hey photo friends!

We’ve got a bunch of tidy little upgrades this week—making rosters cleaner, products better, and the Capture App easier to use on busy Positive ID shoots. Here’s what’s new:

📋 Dashboard Improvements

👥 Extra Contacts on Positive ID Rosters: Now supported, just like with PhotoRosters

🏷️ Auto-create PhotoTags: Uploading a Positive ID Roster with new tags? They can now be created automatically in the Event at the same time

📜 Image Details history: Now shows manual unassignments for better tracking

🛍️ Retail Site Updates

🎓 Graduation Plaque: Text now renders live on the retail site

🎓 Graduation Tassel Frame: Text now renders live on the retail site, and features a gold gradient text instead of plain white, and has a new matching stock example

🖼️ New Print Products: 10×18 Print and 10×18 Group Photo now available in the Custom Offer Creator & Editor

📱 Capture App 4.20.3 (iOS)

🔠 Alphabetical PhotoTags: Tags are now sorted A–Z

📌 Persistent PhotoTag filter: Name Lookup will keep your selected filter until you change it or remove it—great for shooting one team at a time

💻 New iPad UI for Name Lookup: Multiple sortable columns + participant image counts in green (easy to see who’s been photographed already)

Better performance: Faster Name Lookup when working with large rosters

📷 Camera support: Sony 7RM3A now supported

🔄 Auto-rotation fixes for vertical images with CamFi & Canon Wireless

📡 Canon Wireless connections working again with the Capture App

🛠️ Small but Mighty Fixes

🏷️ Retail shipping & billing default now set to “Select” instead of "Alabama"

📑 Updated templates for PhotoRoster/Positive ID Roster spreadsheets

📂 CSV roster uploads now supported (not just Excel files)

🔍 Ctrl+F search now works on the Web Dashboard's Blog page

📏 Better DPI conversions in uploader & image details for cm → inches situations

👤 Positive ID Roster fixes for a bug that caused some images to assign to additional Participants

🖼️ Retail Groups tab cutouts now display properly as JPEGs when originals are hidden on the retail site

That’s a wrap for this week! 💫

From cleaner rosters to new products, these changes should make your workflow smoother and your galleries better.

Keep being amazing,

Candy 🍬

Weekly Recap: More PhotoTag Power + Capture App Upgrades 🏷️📱
Feature Updates
August 15, 2025

Weekly Recap: More PhotoTag Power + Capture App Upgrades 🏷️📱

6
 minutes read

Hey there, photo friends!

We’ve got more PhotoTag goodness this week, along with some handy Capture App improvements and small workflow wins. Here’s what’s new:

🏷️More Ways to Use PhotoTags in the Dashboard

  • • Assign PhotoTags to Participants right from the Participant Details page
  • • See PhotoTag images on the Participant Details page for quick reference
  • • Filter Participants by PhotoTag from the Participant List page
  • • PhotoTags now appear on Scan Cards—assigned tags will print right under the participant’s name
  • • Participant galleries on retail now include group photos from their assigned PhotoTags

📋Smoother Roster & Participant Management

  • • Contacts created via scan cards, rosters, Tap-A-Face, or generic check-in are now fully editable like normal participants—no more “blank” contacts
  • • Roster uploads no longer require you to manually remove parentheses in your files (one less cleanup step!)

📱Capture App 4.20.2 Highlights

  • • Use cellular while connected to CamFi or Canon Wi-Fi (great for maintaining uploads while tethered)
  • • Force cellular use via the Resources page if needed
  • • App badge now shows the number of unuploaded images
  • • Sort and filter by PhotoTag in Name Lookup to speed up team or group sessions
  • • New UI improvements, including:
    • • Fullscreen card scan popup on iPhone
    • • New “Choose Participant” popup design
    • • Native iOS-style dropdowns and toggle switches for a cleaner, faster feel

🖼️Small Retail Site Improvements

  • • When cropping an image with a background selected, the cropper now shows the background so you can see exactly how it will look
  • • Jersey Jotter filter combos are now inclusive—meaning “Black + 0” will only show black jerseys with the number 0, not all black jerseys or all 0 jerseys

That’s it for this week!

Lots of small changes adding up to smoother workflows and better gallery organization. 🏆

Keep being amazing,

Candy 🍬

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How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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