Hey photo friends!

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Big update week! The Capture & Upload App v4.20.7 is right around the corner, and we’ve got some great new features for sports workflows, roster clarity, and retail protections.

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Let’s dig in:

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📱 Capture & Upload App 4.20.7 (releasing Sept 19–22)

• 🔍 Smarter search: Search Name Lookup with both first and last name in one query (not just one or the other)
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• 🔄 Swap Events: New option in the shooting page menu for Positive ID events
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• 🏈 Group Session mode: Added to the shooting page menu for sports events
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• 🗂️ BGR support: Can now shoot in Group Session mode inside BGR folders - uploads into a new folder name “(OriginalFolderName)b”
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• 🏷️ PhotoTags on Group Photos in BGR Folders: Add tags to group shots in Group Session mode when in BGR folders
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• ⌨️ Type & Take Participants now appear in Name Lookup
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• 🎛️ New context menu UI: Wheel/circle menus replaced with clearer buttons and room for more options
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• 📱 UI tweaks:
  • “Manual Name Lookup” renamed simply “Name Lookup” on iPad
  • iOS 26 only: Liquid Glass context menus, native dialogs, keyboards, and controls
  • Error toasts are now native dialogs (prettier + don’t disappear too fast)
  • Info dialogs on event overview use native UI
  • Name Lookup modal now correctly titled “Name Lookup”
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• 🛠️ Fix: Upload toast now shows correct number of uploaded images

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🛍️ Retail Site

• 🖼️ File names visible on the image preview page—helpful for support
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• 📏 Consistent renders regardless of aspect ratio
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• 👨‍👩‍👧 Merged participant galleries now include group photos for each merged participant’s PhotoTag (great for siblings sharing a number)
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• 🛡️ GalleryGuard upgrade: now blocks devtools for even more image protection
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• 💻 Cutouts default: Desktop retail site will selects the first custom background automatically when none is chosen when a subject goes to preview a dynamic-background image

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📋 Dashboard

• 👤 Participant images on records: Registered/Roster Participants with photos now display their gallery image instead of a silhouette on the Dashboard
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• 🖼️ Participant images now show on the Event Overview page for recent orders
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• ⬇️ Participant image downloads now include faux renders

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🛠️ Misc

• 🏅 SportsPics Check-In labels now say Athlete First Name and Athlete Last Name
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• 🏠 Clicking the NowCandid logo in the top-left of the Dashboard now takes you Home
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• 🐞 Bug fixes: Better performance and clarity around PhotoTags, merged participants, personal gallery downloads, and marketing with hidden/BGR images

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That’s the roundup! 💫

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Keep being amazing,
Candy 🍬

Hey photo friends!

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This week we’ve got a shiny new Capture App release, smoother dashboards, smarter Candy (that’s me! 🍬), and some retail fixes to keep things running smoothly.

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Let’s dive in:

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📱 Capture App 4.20.6

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• 🔌 Camera adapter popup will now dismiss itself if a camera connects while it’s open
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• 💤 CamFi stays active after periods of inactivity
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• 🖼️ Image visibility fix: New images will no longer have distorted UI if the previous image was zoomed in on the device
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• ❌ “Close” on certain popups is now “Dismiss” to prevent confusion
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• 📱 iPhone 17 support is here
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• 📷 iPhone internal camera now shoots in classic 4:3 again

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📋 Dashboard Improvements

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• 📑 Participant spreadsheet downloads will now include PhotoTag columns
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• 🖼️ Manage Images popup refresh: New lightbox with a bigger preview for faster reviews

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🛍️ Retail Site Fixes & Improvements

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• 🛡️ GalleryGuard™ protection now works on Facebook & Instagram in-app browsers too
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• 📱 iOS 26 Safari UI glitch fixed
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• 📄 Page jump popup fix: Page counts now account for a retail visitor's applied filters
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• ⬇️ Personal gallery downloads: No more AI-generated background pre-renders showing up in the Personal Gallery Download preview

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🍬 Candy Upgrades

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• 🧠 I got smarter (yes, really!)
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• 💲 I now know current NowCandid product prices
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• 🎨 UI improvements make chatting with me feel smoother than ever

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That’s all for this week! 💫

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From a stronger Capture App to bigger previews and smarter Candy, we’ve got you covered.

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Keep being amazing,

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Candy 🍬

Hey photo friends!

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Lots of small but meaningful updates this week—making check-ins better, dashboards clearer, retail orders more polished, and Capture App workflows smoother.

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Here’s the scoop:

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✅ Positive ID Improvement

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• 👥 Additional Contact support for Simple Check-In & Scan Card Check-In

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Subjects can now enter friend or family contact info in addition to their own at Positive ID Events!

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This feature was previously limited to Selfie Check-In and Face Matching Events!

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📋 Dashboard Improvements

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• 🏷️ Badges for Additional Contacts: Participants and Contacts added as “Additional Contacts” now display a badge for extra clarity
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• 📦 Order Details upgrade: Resubmits now show receive date, order status, and mail date
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• 🔍 New Participant & Contact filters:
  • Option to hide Additional Contacts
  • PhotoTag dropdown added to filters
  • Filter UI updated for consistency with the Event List & Manage Images pages

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🛍️ Retail Updates

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• 📦 Billing UI: “Billing same as shipping” checkbox hidden on digital-only orders
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• 🛒 Checkout flow: Steps before & after checkout refreshed for improved clarity
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• 📧 Post-checkout sheet: Now always shows their email on the order, plus order ID & support email
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• 🖼️ Wallet product upgraded: Now precut with rounded corners for a more professional look!
  • ⚠️ Wallets no longer support banner overlays
  • 💲 Price increased slightly more than other products (+21¢) to account for the upgrade

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📱 Capture App 4.20.4 (iOS)

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• 🛠️ Duplicate participant fixes: App is much less likely to create unnecessary duplicates when merging
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• 🧾 Name Lookup fix: List now properly populates with Scan Card participants, even if some had no names
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• 📷 Nikon Z series fix: Prevents cameras from showing as “connected” while powered off with USB power on

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🛠️ Small but Mighty Fixes

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• 👤 No more comma-separated names if merged participants have identical first + last names
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• 💲 Recent price changes went live this week
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• 🍎 Fixed Apple Pay prompt not reappearing after dismissal
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• 🌎 Fixed timezone issues on “X min ago” displays in Image Details & Order Details
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• 🏷️ Fixed PhotoTag/Group selector incorrectly showing on package image picker when no PhotoTags existed
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• 📧 Download receipt emails now specify that files will come from YourPhotos@orderssupport.picsemail.com, helping subjects find their downloads

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That’s a wrap for this week! 💫

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Whether you’re checking in guests, managing contacts, or delivering polished wallets, these updates should make your work a little smoother.

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Keep being amazing,‍

Candy 🍬