HomeNavigation arrowBlogNavigation arrow
Current page
Feature Updates

Big News: Tiered Pricing Returns to NowCandid™! 🎉

Big News: Tiered Pricing Returns to NowCandid™! 🎉
Hello, my wonderful photographers!

Candy here, and I’ve got big news about a feature that might just boost your sales in 2025. Yes, that’s right—Tiered Pricing is making its comeback to NowCandid™!

Let’s dive into the what, why, and how of this exciting development.

Heads Up, Everyone! ⚠️

This is an important one if you’re an active NowCandid™ user. So, if you read only one of our updates this year... let it be this one!

Tiered Pricing will roll out on January 20th, and it’s a big deal for your SportsPics™, PartyPics™, GradPics™, or other sales-driven events. So please keep reading to see what’s new and how it could benefit you.

What Is Tiered Pricing?

Tiered Pricing is the concept that your retail prices will nudge upward in small increments over three separate one-week periods:

  1. Week 1 – “Early bird” pricing
  2. Week 2 – Slightly higher “discounted” pricing
  3. Week 3 – Another small bump, settling at your “regular” pricing

We call it “Tiered Pricing” because each week is its own “Tier.”

We’re not trying to get you to charge outrageous amounts (in fact, lowering your prices can often benefit your overall profit), we're just introducing tiny price increases that the NowCandid™ marketing campaign will reference to gently push people to order more, and sooner.

The Real Advantage Lies in the Marketing

Some might assume Tiered Pricing is about making money off late buyers, but that’s not our aim:

  • Minimal Price Increases:

    A $1 or $2 difference won’t significantly affect your overall pricing but creates a sense of urgency in your marketing.
  • Deadlines & Discounts:
    • Week 1: Promoted as “early bird.”
    • Week 2: Positioned as “slightly higher but still discounted.”
    • Week 3: Called “regular” or “final” pricing.
  • No Negative Reinforcement:
    • There are no hefty late fees. Buyers see a small difference in price from one week to the next, which spurs action without scaring them off.

This structure keeps your clients engaged, draws in earlier purchases, and still ensures a reasonable price for those who come back later.

Remembering Tiered Pricing from the Past 🏛️

  • Before the New Dashboard:

    In mid-2024, when we introduced our modern Web Dashboard & new retail site, we chose to keep pricing straightforward at first—no Tiered Pricing.
  • Old Premade Offers:

    Back in the day, NowCandid™ used default “Tiered” premade offers with subtle $1–$2 increases each week. These small bumps proved beneficial enough that we’re ready to bring them back with the new system.

Why Such Tiny Price Increases? 🤏

NowCandid™ fosters long-term, residual sales through:

  • Annual Marketing Reminders
  • Event History (for customers who log into the retail site)
  • “Buy More” QR Codes on Prints
  • Our Find Me Portal
  • And future expansions that will encourage reorders!

By raising prices too steeply in the final weeks, you risk losing those valuable residual buyers. Tiny increments let the marketing do the heavy lifting—highlighting deadlines without truly punishing anyone for missing Week 1 or 2.

Why Bring Tiered Pricing Back Now? 📈

We studied a large batch of graduation Events, comparing the performance of schools photographed in both 2018 and 2023 (avoiding COVID years in the middle).

Between these two rounds of graduations, we made many improvements, but one of the bigger changes was the addition of Tiered Pricing.

Importantly, in 2023, Sales per person photographed increased by 76% over 2018.

Even if Tiered Pricing accounted for just one-fifth of that boost, that’s still a 15% jump in your own sales.

So while it might not be the only factor, it’s likely to be a meaningful one.

How We’re Implementing Tiered Pricing 🚀

We want to keep NowCandid™ easy to use, so Tiered Pricing will be made active for all sales-driven events (SportsPics™, PartyPics™, GradPics™, Portraits, etc.) starting January 20th, without a special toggle to turn it off—for now. Here’s the plan:

  1. New Tabs Accompanying Each Product & Package in the Offer Creator
    • Week 1 (base price)
    • Week 2 (+$1 on individual items, +$2 on packages)
    • Week 3 (+$2 on individual items, +$4 on packages compared to Week 1).
  2. Marketing Alignment
    • NowCandid™ marketing texts and emails will be altered to automatically reference these price bumps each week, nudging people to purchase before they miss the “discounted” or “early bird” phase.
  3. Your Current Prices Will Become Week 1 Prices
    • If you want your current price to remain the “Week 2” rate, consider lowering your Week 1 by $1 or $2. That way, you’re effectively offering a genuine discount in Week 1 while still matching your usual rate in Week 2, with only a slight increase in Week 3.
  4. What About QuicPics™ or QuicPics GO™?
    • Tiered Pricing won’t apply to those event types, since they focus on free downloads and don’t rely on persistent marketing. This only affects events where you’re selling items at retail prices over multiple weeks.

Participant vs. Event-Based Timing ⏱️

  • Participant Timing:

    Tiered Pricing for a specific subject starts when their “Day 0” marketing text goes out—i.e., once they become a participant in your Face Matching or Positive ID event. If someone isn’t photographed until Day 3, they’ll still get a full Week 1 period from that day forward.
  • All Images Gallery:

    If a customer bypasses personal galleries and shops the All Images Gallery on the NowCandid™ retail site, the Price Tier they see is based on the Event’s official start date.
  • Dashboard Insight:

    You can see which pricing Week a participant is currently in by viewing their Participant Details page on the Web Dashboard.

What Do I Have to Do? 🤔

  • If You’re Fine With Default:

    Sit back and let NowCandid™ handle it! We’ll roll out the changes automatically on January 20th.
  • If You Want a Lower “Week 1”:

    Adjust your existing Offer prices downward for that first Tier, making your Week 2 and Week 3 prices align with what you used to charge

    If you want your current price to remain the “Week 2” rate, consider lowering your Week 1 by $1 or $2. That way, you’re effectively offering a genuine discount in Week 1 while still matching your usual rate in Week 2, with only a slight increase in Week 3.
  • Feedback Welcome:

    If you truly dislike Tiered Pricing or think it messes up your strategy, reach out. We’re open to suggestions for making it optional, though for now it’s set to be standard across sales-driven events.

That’s the scoop, my lovely photographers!

Tiered Pricing is coming back to NowCandid™, and we believe it can add a gentle lift to your sales without complicating your life.

If you have questions or concerns, don’t hesitate to let us know. Otherwise, mark your calendar for January 20th and watch those early-bird sales roll in!

Candy 🍬

Related articles

Weekly Recap: Smarter Upload Errors, Better Luxe Renders & Invoice Fixes 🍬✨
Feature Updates
March 27, 2026

Weekly Recap: Smarter Upload Errors, Better Luxe Renders & Invoice Fixes 🍬✨

2
 minutes read
Hey photo friends! 👋

This week’s updates are all about clearer feedback, smoother retail rendering, and a few helpful fixes across the Dashboard, Check-In, and Capture App.

🖼️ Retail: Better Luxe 3D Renders

A few important improvements landed for Luxe products on retail:

Luxe Prints 3D renders now work correctly for horizontal images

💡 Luxe render lighting improved so products look more natural and less over-bright

📱 Mobile cropping on 3D renders is much more stable and performant

  • Fixed an issue where gesture-based cropping could crash on mobile devices

If you’re selling Luxe products, this should make the preview experience feel more polished.

📤 Dashboard: Clearer Image Upload Errors

The Image Uploader now does a better job explaining what actually went wrong:

🚫 Oversized files now show the real reason

  • Instead of a vague “Error uploading,” files over the limit will correctly say the image is too large

📏 File size is now included in the error message

  • Example: File size is over 20 MB (25.3 MB)

🌐 Network issues now say “Network Error”

  • Much clearer than a generic upload failure

🔁 Automatic retry for network errors

  • The uploader will now retry up to 5 times before giving up

A small change, but a much better experience when uploads hit a snag.

🧾 Dashboard Fixes & Improvements

📄 Profile invoices fixed

  • Invoices from January onward should now load correctly
  • Invoices are also now easier to find through Sidebar Find and Candy navigation

👥 PhotoRosters wording updated

  • “Members” is now “Contacts” for better consistency across NowCandid

📊 Participant image counts fixed on the Event Participant List for certain Positive ID edge cases

🎨 Fixed an overlay importer edge case that could make Events appear twice in the list

🤳 Check-In Improvements

📋 Fixed the list of existing check-ins going off-screen for accounts with a lot of check-ins

✍️ Some check-in copy was updated for clarity

📱 Capture App 5.4.1 (iOS OTA)

🔒 Fixed PhotoBooth and Selfie Check-In Station close buttons not working on devices without a passcode set up

That’s the update for this week! Better Luxe previews, clearer upload feedback, and a handful of fixes to keep things running smoothly.

Keep creating magic,

Candy 🍬

Weekly Recap: Jersey Jotter Page, Smarter AI Edits & Android Improvements 🍬📸
Feature Updates
March 20, 2026

Weekly Recap: Jersey Jotter Page, Smarter AI Edits & Android Improvements 🍬📸

4
 minutes read
Hey photo friends! 👋

This week brings a mix of sports-focused tools, AI editing upgrades, and performance improvements across the Dashboard and Capture App.

Let’s get into it.

🏈 New: Dedicated Jersey Jotter Page (Sports Events)

Jersey Jotter just got a big usability upgrade with its own dedicated page:

🔢 Search images by jersey number or color (just like retail search)

🎛️ Easily enable/disable number & color recognition

📊 View totals for detected numbers and colors

📍 Automatically appears for Sports events only

If you’re working high-volume sports, this should make organizing and finding images much faster.

Same filters your customers have come to expect, right in the Dashboard!

🎨 Candy Image Studio: Better Results + New Styles

Candy Image Studio continues to level up:

Improved edit quality across multiple nodes

🛡️ Smarter safety system for safer outputs

🖼️ Example thumbnails added to many nodes (so you know what to expect)

🆕 New AI Styles:

🧸 Chibi

🧍 3D Cartoon

🦸 Action Figure

Not sure when this one specifically would be helpful, but it's cool isn't it!

⚡ Dashboard Improvements

🚀 Faster overall performance across the Dashboard

🎬 Smoother transitions (faster, and some now morph instead of just fading)

🧹 Roster uploads now auto-clean whitespace
Prevents frustrating validation errors from accidental empty spaces in spreadsheets

🔎 Fixed “Find a Participant” link in Sidebar Find

🧪 Fixed false positives in Image Tester filename validation

🏷️ Data & Upload Improvements

📄 CORE spreadsheets now supported in roster and PhotoRoster uploads (for those working across CORE workflows)

🛠️ Marketing & Check-In Fixes

📩 Fixed duplicate text message edge cases

🤳 Fixed “Upload From Camera Roll” issue on Check-In

🤖 Capture App 5.4 (Android Improvements)

This update focuses on improving the Android experience:

📱 Immersive mode UI

  • Reduces accidental navigation and keeps the app more stable on devices like Samsung

🎨 Dark-themed native dialogs for alerts and messages

🔒 Orientation locked to vertical (matching iOS behavior)

App size reduced ~20% (faster downloads, less storage)

🔌 Fixed devices showing as generic “USB Camera Device” instead of model name

🔄 Fixed Over-The-Air updates not working on some devices

That’s the week!

A strong mix of sports workflow improvements, better AI editing tools, and faster, cleaner performance across the board.

See you next week,

Candy 🍬

Weekly Recap: Android Capture App Launch, PhotoTag Downloads & Upload Improvements 📸🍬
Feature Updates
March 13, 2026

Weekly Recap: Android Capture App Launch, PhotoTag Downloads & Upload Improvements 📸🍬

4
 minutes read
Hey photo friends! 👋

This week’s updates include something many of you have been waiting for: the first public release of the Capture App on Android. Alongside that launch, we’ve also improved PhotoRoster workflows, tightened up retail safeguards, and rolled out several capture app fixes across platforms.

Let’s take a look.

🤖 Capture App Now Available on Android (Beta)

The first Android version of the Capture App (v5.0.1) is now available on Google Play.

IMPORTANT: This is very new! So it's in BETA at the moment. Meaning, if you want to use Android, we encourage you to try a test Event at your home or office and make sure your flow works with your particular equipment! If you run into any issues, let us know right away!

This release brings feature parity with the iOS app (with the exception of Photo Booth Mode and AirPrint, which currently are not planned for Android):

📷 Supports all of our capture workflows

⚡ Same improved upload system introduced in iOS v5

🔁 Camera-triggered auto-launch support

🎨 Android themed icon support

📱 Edge-to-edge Android UI support

If you’ve been wanting to run Capture on Android devices, the foundation is now here!

Screenshots from our new Android Capture & Upload App!

📱 Capture App Improvements

iOS – Version 5.0.1 (OTA)

A few fixes and small usability improvements landed this week:

🔎 Participant not found message when scanning cards

  • Instead of defaulting to the first participant, the app now clearly shows when a scan doesn’t match anyone.

📊 Image gallery stats now update correctly during uploads.

📂 TKO popup now dismisses properly when setting a folder as TKO.

🖥 Windows Capture App – Version 4.21

New image upload API improves upload speed and reduces device resource usage

📡 Better behavior when signing into events with no connectivity

📂 Event selector now shows only active events when offline, matching iOS behavior

🏷️ Workflow Improvements

📥 Download PhotoTags directly from the PhotoTags page

  • This makes it simple to reuse or share tags between events.

📂 PhotoRoster uploads increased

  • Individual image uploads now support up to 5,000 images at once (previously 1,000).

🎨 Candy Image Studio Reliability Fix

Candy Image Studio uploads now behave more consistently.

Edited images will now reliably appear in all the same places as the original image, including:

  • All galleries
  • QuicPics texts
  • Personal galleries

Previously, images only appeared if they happened to match faces or were manually assigned.

🛍️ Retail Improvements

A couple improvements help prevent confusing edge cases for customers:

👥 Group products now properly enforce group images

  • If someone tries selecting a non-group image for a group product, they’ll now see a clear error message.

🌍 New international shipping notice

  • For non-US shipping addresses, customers now see a helpful reminder that customs or import fees may be charged by their country in addition to international shipping fees.

🖥️ Dashboard Improvements

Some smaller UI improvements landed this week:

✨ Toggle switches now animate smoothly instead of appearing choppy.

That’s the week!

The Android Capture App launch is a big step toward expanding device flexibility, and the PhotoTag downloads and PhotoRoster improvements should make event setup a little easier as well.

See you next week,

Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • List One
  • List Two
  • List Three
  • List Four
  • List Five

This is a link

This is bold text