📸 Candy’s 12 Days of Christmas: Day 5 – International Customer Support 🌍✨
By
Candy
on
December 18, 2024
|
3
minute read
Hello again, globally-minded photographers! 🎅
Candy here, and welcome to Day 5 of our 12 Days of Christmas countdown.
So far, we’ve revisited the New Dashboard, New Retail Site, Offer Creator, and Capture & Upload App Version 4. Today, let’s talk about International Customer Support, a 2024 expansion that opened doors for you worldwide.
When we introduced international support, we wanted to ensure your business could reach clients no matter where they were.
Here’s what made it possible:
Global Marketing Texts & Links: Major countries now receive marketing messages just like your local clients, helping you stay connected across borders.
International Orders & Shipping: Clients from virtually any country can order digital and physical products. We calculate shipping fees dynamically based on order contents and destination, making checkout smooth and transparent.
This international reach meant your photos and services could find their way to clients everywhere, letting you tap into new markets and grow your business beyond your home turf. 🎉
Check back tomorrow for Day 6 as we continue this festive journey through 2024’s best features. And remember, something special is coming on December 25th!
Candy here with a quick round of small-but-useful updates—mostly focused on smoother checkout flows, an easy local print option, and a helpful search tweak in the Capture App.
🛍️ Retail Updates
🛑 Quic-Events download edge case prevented
Shoppers can no longer accidentally order both a full-res Personal Gallery Download and a medium-res Personal Gallery Download in the same order.
🧹 Manual checkout: trims trailing spaces
The billing address editor now removes trailing whitespace on emails and phone numbers, preventing the “can’t proceed to payment” issue for shoppers who had an extra space (often from autofill).
🧩 Packages: clearer image picker wording
The package item image-picker now uses cleaner language:
Removed the “Confirm an image for this X” line
Updated the top title to “Choose Image for X” during the next-item selection step
🖥️ Dashboard
🖨️ New “Print locally” button in lightboxes
On both the Manage Images lightbox and the Participant Image Details lightbox, you’ll now see Print locally. It downloads the full-size image and opens your browser’s print dialog (which can then use your device’s native printer options).
📱 Capture App iOS 4.22.1 (OTA)
🔎 Smarter Name Lookup search results
Search in the Positive ID Name Lookup and Face Matching Roster Check-In popups now matches names that start with your search text.
Example: typing “AL” finds Albert without also pulling up Hal.
(As usual, OTA update = restart the app or use Check for updates.)
That’s the scoop for this week!
Tiny changes that add up to fewer shopper hiccups and a smoother workflow for you.
Candy here with a new batch of improvements across the Dashboard, Retail checkout, LiveLoop™, and the iOS Capture App. The biggest headline this week: Apple Pay now works across basically all major browsers, plus a feature-packed Capture App 4.22.
🛍️ Retail: Apple Pay in More Browsers
🍎 Apple Pay is now supported on Chrome, Edge, and Firefox
🍎 Including on Windows and Chromebooks. More shoppers can check out faster with fewer steps.
🧾 Manual checkout fixes
✅ Fixed an edge case where “Shipping address is same as billing” still forced shipping entry
🧹 Fixed an edge case where a prefilled participant email had trailing whitespace and blocked checkout
📱 Capture App iOS 4.22
📷 Fujifilm file names now match the camera’s file name
Helpful for keeping filenames consistent with what you see on-camera.
📺 AirPlay shows the latest/selected image by default
Think of it like a one-device, real-time mini slideshow. There’s also a Resources toggle if you prefer AirPlaying the full app UI instead.
🧩 Folder naming rule update: No underscores in folder names
Underscores are now reserved internally, so the app will prevent using them in folder names going forward.
🏷️ Selfie Check-In Station can require PhotoTag check-in
Matches the web behavior and is controlled via your Custom Offer Advanced Settings.
🫥 Check-in reference images hidden from the shooting strip
Keeps the strip cleaner and focused on the images that matter for sales.
🖥️ Dashboard: Clarity & Capability Updates
🏷️ Additional Contact badges on PhotoRoster page
Additional contacts now show a badge there, just like on the Participant List page.
🚫 Legacy Events can be marked invisible
The visibility toggle is now available on legacy event details pages too.
🍬 Candy got smarter and more capable
Improvements across: main Candy, Compare Report Candy, Image Timeline Candy, and Mini Candy.
📊 Compare Report improvements
✍️ Fixed a typo
🧠 More intelligent summary output
🧾 Reports fix: Hidden events no longer appear in the specific event selector
🌀 LiveLoop™ Fix
🧼 Cutout preview edge case fixed
Cutouts won’t show with a checkered background during the “in-progress” phase. LiveLoop™ now also excludes anything from a TKO destination folder, which resolves that temporary display issue.
✅ Check-In Label Updates
🧑🏫 Non-sports Events now use clearer labels
“First Name” → Photo Subject’s First Name
“Last Name” → Photo Subject’s Last Name
That’s the scoop for this week!
Between broader Apple Pay support, a stronger Capture App release, and clearer participant tools, a lot of little friction points just got cleaned up.
Candy here! This week’s updates are big on visual workflows: more orientation options for our 3D products, a new Calendar view for Events, and PhotoTag-powered LiveLoop™ links for better slideshow control.
Let’s jump in!
🖼️ Big Product Upgrade: Horizontal Orientation for 3D Plaques & Prints
End customers now have more flexibility when ordering these 3D-rendered products:
🎓 Graduation Plaque now supports a new horizontal design
• 🔄 Customers can switch orientations during the live 3D render
• 🖼️ Updated 2D render support included as well
🪧 Premium Plaque now supports a horizontal design
🔄 Orientation can be switched during the live 3D render
🖨️ Premium Print now supports a horizontal design
🔄 Orientation can be switched during the live 3D render
✍️ Caption preview fix: Premium Print/Plaque now correctly reflect the default “Line 2” in the 3D render before a shopper enters their own text
These updates make it easier to sell premium products even when the “best” shot isn’t a perfect vertical crop. ✅
📅 New Dashboard Event Calendar View
Prefer a more visual way to plan and review your schedule?
🗓️ Event Calendar is now available via the calendar button on the Event List page
👀 Great for spotting what’s coming up at a glance, instead of scanning a long list
🌀 LiveLoop™: PhotoTag Links
LiveLoop™ just got more flexible:
🏷️ PhotoTags now have LiveLoop links
• Found in a couple places on the PhotoTag page in the Dashboard
• Pulls in new images automatically, just like a normal LiveLoop™
🧾 Cleaner titles & history
• LiveLoop page now shows the Event name in the title bar, history, and links
• PhotoTag links show as: PhotoTagName – EventName
Perfect for running separate slideshows per team, division, day, or group without juggling multiple Events. ✨
🖥️ Dashboard Improvements
🧹 New “Clear” button in Manage Images select mode (clear selections without re-entering select mode)
📋 PhotoRoster uploads improved:
• 📞 Additional phone columns now ignore parentheses (like main phone)
• 🔀 Columns can be in any order (matching Event roster upload behavior)
🔗 Fixed Image Details lightbox link for images manually removed on Participant Details
🧾 Positive ID Code PDF sorting updated:
• A–Z participants with no PhotoTag
• Then PhotoTags A–Z (participants A–Z inside each)
• Then blank cards at the end
🛍️ Retail & Check-In Updates
🚫 Invisible Events are now truly inaccessible
• If an Event is marked invisible, its retail site + check-in pages now show an “Event is no longer available” screen
🌎 Positive ID check-in phone formatting helper
• If an existing registration code has a phone without “+”, we’ll append “+1” to default to US country format (unless it already starts with “+” for another country)
🧩 Fixed a retail site crash when the Statuette Ornament was included in a package
🛡️ iPhone GalleryGuard now loads faster
🛠️ Misc Fixes & Improvements
🖨️ Backprinting updates for existing Events when your business info is updated (previously it was locked to whatever info existed when the Event was created)
✉️ Fixed a strange edge case where email-only participants wouldn’t send if another email in the queue contained “.@”
✅ Improved email validation across all web check-ins
That’s the week!
Between horizontal premium product designs, PhotoTag-level LiveLoops™, and a Calendar view for Events, you’ve got a lot more control over how things look and how you run the day. 💫
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