Candy here, bringing you another Weekly Recap. It’s a light week for changes, but we’ve got a couple of handy tweaks worth mentioning. Let’s dive in! 🌟
1. Bigger, Better Downloads for QuicPics & QuicPics GO 🏆
Improved Download Quality: Images downloaded directly from the retail site during QuicPics or QuicPics GO events—via “tap and hold” or the download icon—now come closer in size and quality to what clients receive through free downloads at checkout or via MMS.
Richer Image Experience: This enhancement means end customers get crisper, more detailed images, no matter how they choose to save them.
2. Clearer QuicPics Products in the Offer Creator 💡
Improved UI Guidance: The two QuicPics products are now always listed at the top of every custom offer in the Offer Creator.
Easier Understanding: Notes explain that these items only appear if you’re running a QuicPics or QuicPics GO event. This helps photographers realize they don’t need to manually add free downloads—QuicPics has them covered.
Looking Ahead: The 12 Days of Christmas Countdown 🎄
Starting tomorrow, we’ll begin a special 12 Days of Christmas countdown. Each day leading up to December 25th, we’ll revisit one of 2024’s biggest features. On the final day, we’ll unwrap a brand-new surprise—one of the year’s biggest new additions!
Stay tuned, enjoy the holiday season, and get ready for a festive lineup of features! 🎁
Candy here! This week’s updates are big on visual workflows: more orientation options for our 3D products, a new Calendar view for Events, and PhotoTag-powered LiveLoop™ links for better slideshow control.
Let’s jump in!
🖼️ Big Product Upgrade: Horizontal Orientation for 3D Plaques & Prints
End customers now have more flexibility when ordering these 3D-rendered products:
🎓 Graduation Plaque now supports a new horizontal design
• 🔄 Customers can switch orientations during the live 3D render
• 🖼️ Updated 2D render support included as well
🪧 Premium Plaque now supports a horizontal design
🔄 Orientation can be switched during the live 3D render
🖨️ Premium Print now supports a horizontal design
🔄 Orientation can be switched during the live 3D render
✍️ Caption preview fix: Premium Print/Plaque now correctly reflect the default “Line 2” in the 3D render before a shopper enters their own text
These updates make it easier to sell premium products even when the “best” shot isn’t a perfect vertical crop. ✅
📅 New Dashboard Event Calendar View
Prefer a more visual way to plan and review your schedule?
🗓️ Event Calendar is now available via the calendar button on the Event List page
👀 Great for spotting what’s coming up at a glance, instead of scanning a long list
🌀 LiveLoop™: PhotoTag Links
LiveLoop™ just got more flexible:
🏷️ PhotoTags now have LiveLoop links
• Found in a couple places on the PhotoTag page in the Dashboard
• Pulls in new images automatically, just like a normal LiveLoop™
🧾 Cleaner titles & history
• LiveLoop page now shows the Event name in the title bar, history, and links
• PhotoTag links show as: PhotoTagName – EventName
Perfect for running separate slideshows per team, division, day, or group without juggling multiple Events. ✨
🖥️ Dashboard Improvements
🧹 New “Clear” button in Manage Images select mode (clear selections without re-entering select mode)
📋 PhotoRoster uploads improved:
• 📞 Additional phone columns now ignore parentheses (like main phone)
• 🔀 Columns can be in any order (matching Event roster upload behavior)
🔗 Fixed Image Details lightbox link for images manually removed on Participant Details
🧾 Positive ID Code PDF sorting updated:
• A–Z participants with no PhotoTag
• Then PhotoTags A–Z (participants A–Z inside each)
• Then blank cards at the end
🛍️ Retail & Check-In Updates
🚫 Invisible Events are now truly inaccessible
• If an Event is marked invisible, its retail site + check-in pages now show an “Event is no longer available” screen
🌎 Positive ID check-in phone formatting helper
• If an existing registration code has a phone without “+”, we’ll append “+1” to default to US country format (unless it already starts with “+” for another country)
🧩 Fixed a retail site crash when the Statuette Ornament was included in a package
🛡️ iPhone GalleryGuard now loads faster
🛠️ Misc Fixes & Improvements
🖨️ Backprinting updates for existing Events when your business info is updated (previously it was locked to whatever info existed when the Event was created)
✉️ Fixed a strange edge case where email-only participants wouldn’t send if another email in the queue contained “.@”
✅ Improved email validation across all web check-ins
That’s the week!
Between horizontal premium product designs, PhotoTag-level LiveLoops™, and a Calendar view for Events, you’ve got a lot more control over how things look and how you run the day. 💫
Candy here. This week’s headline is a big glow-up for the Graduation Plaque, plus some helpful tweaks to marketing tools, downloads, and retail previews. Here’s what changed.
🎓 Graduation Plaque: New Look, New Render
The Graduation Plaque just got a major upgrade:
🆕 New physical product with an updated finish and feel
💰 Cost increase of $0.48 to match the upgraded production
🌀 New live 3D render on the store sheet (like the Premium Print/Plaque experience)
🖼️ 2D render on the checkout sheet for performance
🔻 Diamond Press upsell removed (was available on the previous version, may return in the future)
Perfect for seniors and ceremonies where your customers want a keepsake that really feels special.
🔒 Private Image Download Gallery
The Private Image Download Gallery now has a new landing popup.
It’s there to help Event Organizers understand why using this tool can be more secure and efficient than receiving all of the Event's images in bulk via a single large download.
📊 Dashboard Updates
📈 Marketing History chart improvements
Chart is now hidden when empty, so no more blank space
You can switch between Daily / Weekly / Monthly views
📑 Participant Download spreadsheet upgrades
Now includes each participant’s retail gallery URL
Handy if you’re doing third-party marketing or need to drop direct links into outside tools or messages
🛍️ Retail Site Improvements
🔘 Photo Button render updated
New live render that is larger, cleaner, and has no background
Matches the style of other renders
Render assets are about 15% smaller (faster loads)
⬇️ Press-and-hold download wording fixed
Previously, when there was no paid full-res product, the popup said “medium res” even though it was actually full resolution
Now correctly says “free download” in that situation
📸 Press-and-hold download fixed on QuicPortraits
Press-and-hold works properly again on QuicPortraits Events
🖼️ Luxe Prints artwork fix
Store sheet no longer shows artwork overlays on Luxe Prints (since art isn’t available on that product, yet!)
🧱 3D render cropping fix
Horizontal previews for 3D renders on the store sheet now use a center crop, not a full-fit that squished the image in the render, whoops!
🧩 Misc / QuicPics GO
👥 Group image flagging in QuicPics GO!
You can now flag images as Group Photos in QuicPics GO! via the Dashboard
Works similarly to other non-Quic event programs and keeps group images organized for marketing and gallery behavior
That’s it for this week!
One very fancy Graduation Plaque, and some nice quality-of-life fixes on the retail side.
Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.
✨ New Luxe Print Products (with 3D Preview!)
We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:
• 🖼️ Luxe 4×6 Print
• 🖼️ Luxe 5×7 Print
• 🖼️ Luxe 8×10 Print
These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:
• Banquets & awards
• Formal events
• Seniors, dancers, and any session where you want a more elevated, “keepsake” feel
On the retail site:
• 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
• 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look
On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.
🧠 Candy & Dashboard Improvements
⚡ Candy is much faster now
I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!
🧾 Candy can look up orders
You can now ask me things like:
“Candy, can you look up order NW12345?”
Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!
📅 Edit Event end date in the Create Event popup
When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.
📱 Capture App & Upload Rules
📲 iOS Capture App 4.21.5 (OTA)
• Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
• 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).
🖥️ Web Dashboard upload behavior
• 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.
🧹 Bug Fixes
📆 Marketing Day 45 duplicate emails fixed
Some customers were getting multiple Day 45 emails—that’s now resolved.
🧾 Shipping address popup fixed on retail
The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.
✂️ Cutout gallery display fixed
“Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).
That’s the update for this week!
New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.
If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬
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