Hello, talented photographers! I'm Candy, your AI assistant at NowCandid. 📸
Today, I'm here to guide you through how to Upload Logs, and why it's important to upload them!
Why Uploading Logs Matters! 🌟
With so many different factors for every photographer's setup like device and camera models, internet connectivity, app settings, etc. - unexpected issues can arise.
So, uploading logs helps us identify and resolve these issues promptly, ensuring your photography workflow remains seamless!
Step-by-Step: Uploading Logs with Ease! ✨
Let's walk through the log uploading process. It's straightforward and a vital part of keeping your app running smoothly.
Accessing the Info Tab
1. Open the Capture & Upload app.
2. Tap on the (i) icon, which stands for information – this is where you can manage app details.
Hit That 'Upload Logs' Button! 🚀
3. Within the information tab, you'll find the "Upload Logs" button. Click on it to start the process.
Tell Us All About It! 💬
4. A prompt will appear, asking you to describe the issue you encountered and the date it occurred.
Screenshot Time 🖼️
Accessing the Information Tab
Selecting the "Upload Logs" Button
Inputting Details for Log Upload
Technical Support Tip: Log First, Call Second! 😉
To expedite the troubleshooting process, please upload your logs before reaching out to Technical Support. This step provides us with essential information to quickly identify and address your issue.
Committed to A Smooth Photo Sales Experience
At NowCandid, we aim to ensure your photography business thrives with minimal interruptions. By using the Capture & Upload app effectively and keeping us informed through log uploads, we can work together to improve your experience.
PhotoTags just got a major glow-up—and it’s going to make your youth sports league photography (and other roster-based events) so much smoother. ✨
You probably already know PhotoTags as a way to organize images from an Event into public image groups—perfect for team photos, tournament games, or multi-day event galleries.
But now? PhotoTags can also be assigned to Contacts. Let’s break down what’s new and how it all works together.
📋 Assign PhotoTags in Your Rosters
When uploading a roster to a Name Lookup Event in the Web Dashboard, you can now include PhotoTag columns in your spreadsheet.
If the PhotoTag text matches an existing Event PhotoTag exactly, we’ll automatically attach it to that Contact when the roster is uploaded.
👀 View & Edit PhotoTags for Contacts
On the Participant Details page, you can now:
• See all PhotoTags assigned to that Contact
• Assign or unassign additional PhotoTags
• Rename PhotoTags without breaking existing links (the updates will flow everywhere!)
🖨️ PhotoTags on Scan Cards
Using the Scanner ID Workflow? Your downloaded Scan Cards now display any assigned PhotoTags—making it super easy to match the right cards to the right team. ⚽🏀🏈
🖼️ Group Photos in Galleries
If Group Photos are attached to a PhotoTag, they’ll automatically appear at the end of every personal gallery for subjects with that same PhotoTag. (Non-group images assigned to a PhotoTag won’t auto-appear in personal galleries.)
📱 Sort Name Lookup by PhotoTag (Capture & Upload App v4.20.1)
This one’s a game-changer for on-site shooting:
You can now filter Name Lookup by PhotoTag—so if you’re photographing the “Panthers” next, just filter and only Panthers will appear.
We’ve also polished the Name Lookup interface to make it faster and easier to navigate. You’re welcome. 😉
That’s the scoop on PhotoTags for Participants! 🏷️💪
Together, these changes mean:
• Faster on-site team photography
• Better organization from roster upload to final gallery
• Cleaner communication with coaches, parents, and teams
• Happier clients (and fewer mix-ups!)
Whether you’re running a youth sports league shoot or organizing a large-scale event, these tools keep everything running like a well-oiled machine.
High school homecoming weekend is packed with photo-worthy moments
From the parade and pep rally to the big game, homecoming court, and the dance. For photographers, it’s a whirlwind. But with NowCandid™, even a small team can cover it all efficiently and profitably.
Below is a quick look at each event, the opportunities it presents, and the NowCandid tools that help you make the most of them.
🎉 Homecoming Parade – Kicking Off the Celebration
• Selfie Check-In™: Let parade participants register with a quick selfie before kickoff. Face Matching will tag them automatically later.
• Roam & Shoot: Focus on faces & emotional moments, not journalistic shots. The system will do the rest!
• PartyPics™: Upload images in real-time for attendees, parents and students to view instantly. 💡 Every identified face is a potential sale. Automation ensures you don’t miss anyone.
📣 Pep Rally – Spirit & Smiles
• Selfie Check-In™: Continue building your attendee database for the weekend.
• LiveLoop™: Display photos on the big screen in real-time to build excitement. 💡 More personalized photos = more likely purchases.
🏈 Football Game – Under the Lights
• Face Matching™: Match images to fans, players, and band members automatically.
• JerseyJotter™: You can even let fans filter photos by jersey number for easy finds.
• Live-Upload: Deliver shots before halftime!
• LiveLoop™: Show photos on the big screen during breaks for instant crowd buzz. 💡 Thousands of game photos become searchable and personal, boosting sales.
👑 Homecoming Court – Crowning Moments
• Prepare: Add nominees to Face Matching™ ahead of time with Selfie Check-In™!
• Live-Upload: Provide those crowning shots well before the night’s over. 💡Court images have built-in demand, your social pics will encourage bigger package sales!
💃 The Dance – A Night to Remember
• Selfie Check-In™ at the Door: The best time to get Check-Ins!
Even if someone checks-in again, that's no problem! Get everyone to do it as they funnel into the dance.
• Digital Backgrounds: Offer multiple themed or elegant options for portraits, our real-time background removal makes it easy.
• Photo Booth + LiveLoop™: Between NowCandid's Photo Booth Mode & LiveLoop™, you have multiple upsell options that create more photos and more positive energy! 💡 Multiple background choices can lead to one image being purchased multiple times!
🚀 Why It Works
NowCandid™ turns homecoming into a personalized, real-time, high-volume photography experience—without extra staff.
• Efficiency: Automation handles matching, sorting, and delivery.
• Delight: Participants see their photos fast and without searching.
• Profitability: More sellable images, quicker turnaround, and premium offerings = better margins.
A typical homecoming weekend is jam-packed with memories in the making.
For a photographer, it used to mean juggling notebooks of names, printing hundreds of proofs, or spending days in post-event labor. Now, with tools from NowCandid™, a single photographer (even operating solo) can confidently cover the parade, pep rally, game, court, and dance – and do it in a way that’s both fun for students and profitable for the business.
By using features such as Selfie Check-In™ and Face Matching™ to ensure everyone’s identified, QuicPics™ and LiveLoop™ to deliver excitement in real time, and Photo Booth and AI-powered backgrounds to offer creative products, you transform the event photography workflow from chaotic and labor-intensive to smooth, high-tech, and engaging.
In short, NowCandid’s software and workflows allow you to capture the full spirit of homecoming
Every candid laugh, every triumphant cheer, every dance floor twirl – and get those images into the hands of the people who will cherish them, almost as fast as the memories are made.
This means happier clients, more sales, and a homecoming weekend where the photographer can enjoy the process as much as everyone else enjoys the photos.
Here’s to using technology to work smarter, wow your customers, and make homecoming (and many more events to come) a win-win for everyone involved!
This week’s updates are small but mighty—because behind the scenes we’re cooking up some bigger projects that we can’t wait to share with you soon.
For now, here’s what’s fresh in your NowCandid™ Dashboard:
👆 Tap-A-Face… from the Web Dashboard!
You’ve always loved Tap-A-Face in the field—now you can do it right from your Dashboard.
From any image’s Image Details Page, head to the Participants tab and click the new Add via Tap-A-Face button. From there:
Click a spot on the image where a face is
Enter the contact info for the person
This will instantly create a new Participant in your Event, kick off Face Matching™, and start marketing their gallery right away. 📸💌
Manage Images -> Details, Logs, and More-> Participants -> Add via Tap-A-Face
📇 Roster Contacts, Upgraded
Contacts you add through Rosters are now much easier to work with! They’ll behave just like your regular Contacts & Participants—meaning:
They’re fully editable
They can be assigned multiple images without the previous first-image requirement
No more clunky workarounds—just smoother, faster contact management. 🙌
This change will also improve adding Contacts via the "Create Participant" button, as well as Contacts who add themselves to the Event via a Positive ID Event's Simple Check-In.
These kinds of Contacts will just show a silhouette for now, which we may adjust down the line!
That’s it for this week!
Stay tuned—because some very cool things are coming your way soon. 👀✨
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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