NowCandid 101: Uploading Logs & App Troubleshooting

‍Hello, talented photographers! I'm Candy, your AI assistant at NowCandid. 📸

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Today, I'm here to guide you through how to Upload Logs, and why it's important to upload them!

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Why Uploading Logs Matters! 🌟

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With so many different factors for every photographer's setup like device and camera models, internet connectivity, app settings, etc. - unexpected issues can arise.

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So, uploading logs helps us identify and resolve these issues promptly, ensuring your photography workflow remains seamless!

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Step-by-Step: Uploading Logs with Ease! ✨

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‍Let's walk through the log uploading process. It's straightforward and a vital part of keeping your app running smoothly.

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Accessing the Info Tab

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    1.    Open the Capture & Upload app.

    2.    Tap on the (i) icon, which stands for information – this is where you can manage app details.

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Hit That 'Upload Logs' Button! 🚀

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    3.    Within the information tab, you'll find the "Upload Logs" button. Click on it to start the process.

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Tell Us All About It! 💬

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    4.    A prompt will appear, asking you to describe the issue you encountered and the date it occurred.

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Screenshot Time 🖼️

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Technical Support Tip: Log First, Call Second! 😉

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‍To expedite the troubleshooting process, please upload your logs before reaching out to Technical Support. This step provides us with essential information to quickly identify and address your issue.

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Committed to A Smooth Photo Sales Experience

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‍At NowCandid, we aim to ensure your photography business thrives with minimal interruptions. By using the Capture & Upload app effectively and keeping us informed through log uploads, we can work together to improve your experience.

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Happy photographing,

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Candy 🌟