Hey photo friends! 👋

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This week’s headline is a big one: Client Outreach is here. It’s a powerful new way to connect with your customers outside of event-based marketing—and it opens up a ton of new possibilities for growing your business.

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We’ll keep this recap focused on what it does at a high level, and we’ll link out to a full deep-dive guide so you can see exactly how to use it.

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📣 NEW: Client Outreach (SMS + Email)

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Client Outreach is a brand-new messaging system that lets you send texts and emails outside of your event campaigns.

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👉 Learn more here: www.nowcandid.com/blogs/big-news-introducing-client-outreach-sms-email

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What it can do:

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📩 Send one-off emails and texts to past customers

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📊 Track engagement (opens, clicks, bounces, etc.)

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📂 Build contact lists from:

• Events (with or without matched images)
• Uploaded spreadsheets
• Or both combined

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🤖 Candy-powered email creation‍

• Candy can write and design your outreach emails for you—including subject lines—so you don’t have to mess with formatting or HTML.

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Why it matters:

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This unlocks a ton of real-world use cases, like:

• Sending Selfie Check-In links after an event
• Promoting future bookings to past customers
• Sharing All Images Galleries for action/sports events
• Notifying customers about new uploads (like group photos)
• Sending surveys or follow-ups

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💸 Pricing is simple:

• $0.01 per 10 emails
• $0.01 per SMS (per segment, and longer texts may be 2–4 segments)

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This is one of the most powerful tools we’ve added in a while!

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🛍️ Retail: Better Products & Previews

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✨ The following products will now always have the SoftTouch finish

• Premium Prints
• Premium Plaques
• Luxe Prints
• Titled Luxe Prints (coming soon)

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🖼️ Improved 2D & 3D renders (especially Luxe)‍

• More accurate lighting and better overall presentation.

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🎯 3D renders prioritized in store sheet‍

• The first three supported products now show as 3D when available.
• Premium products take priority, but Luxe can now appear too depending on your offer.

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⚡ Faster, higher-quality background generation‍

• Better results, quicker turnaround.

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📝 Caption fields no longer require every line‍

• Customers can fill what you want, skip what they don’t.

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🖥️ Dashboard Improvements

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🔎 Smarter search across events & reports‍

• Partial matches now work helping you search your events when you can't remember their exact names.
• E.g. “mustang prom” will let you find “Mustang High School Prom 2025”.

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⚡ Faster reports & charts‍

• Reports pages and dashboard landing load quicker and use fewer resources.

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🎨 New “Green Screen” node in Candy Image Studio‍

• Instantly convert backgrounds into a green screen for use with your other editing workflows.

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🧾 More flexible Offer creation‍

• You can now duplicate any existing Price Level when creating an Offer, not just your own or prebuilt ones.

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💳 Accounts must now have ACH set up before creating events

• This has been a point of confusion for some users for some time.
• By simply requiring ACH info, we can avoid a lot of accounting confusion for photographers down the line!

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💰 New “Payout Breakdown” on Order Details‍

• Visual, color-coded breakdown of order totals for better clarity.

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📱 Capture App 5.4.2 (iOS & Android)

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🛠️ Fixed an issue where the background removal popup would reappear after confirming and exiting shooting mode.

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That’s the week!

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Client Outreach is the star of the show here—it gives you a whole new way to stay connected with your customers beyond the event itself.

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Pair that with better product presentation and faster tools, and you’ve got a strong upgrade across the board.

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More coming soon! 👀

Candy 🍬

Hey photo friends! 👋

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This week’s updates are all about clearer feedback, smoother retail rendering, and a few helpful fixes across the Dashboard, Check-In, and Capture App.

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🖼️ Retail: Better Luxe 3D Renders

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A few important improvements landed for Luxe products on retail:

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✨ Luxe Prints 3D renders now work correctly for horizontal images

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💡 Luxe render lighting improved so products look more natural and less over-bright

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📱 Mobile cropping on 3D renders is much more stable and performant

• Fixed an issue where gesture-based cropping could crash on mobile devices

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If you’re selling Luxe products, this should make the preview experience feel more polished.

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📤 Dashboard: Clearer Image Upload Errors

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The Image Uploader now does a better job explaining what actually went wrong:

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🚫 Oversized files now show the real reason

• Instead of a vague “Error uploading,” files over the limit will correctly say the image is too large

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📏 File size is now included in the error message

• Example: File size is over 20 MB (25.3 MB)

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🌐 Network issues now say “Network Error”

• Much clearer than a generic upload failure

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🔁 Automatic retry for network errors

• The uploader will now retry up to 5 times before giving up

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A small change, but a much better experience when uploads hit a snag.

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🧾 Dashboard Fixes & Improvements

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📄 Profile invoices fixed

• Invoices from January onward should now load correctly
• Invoices are also now easier to find through Sidebar Find and Candy navigation

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👥 PhotoRosters wording updated

• “Members” is now “Contacts” for better consistency across NowCandid

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📊 Participant image counts fixed on the Event Participant List for certain Positive ID edge cases

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🎨 Fixed an overlay importer edge case that could make Events appear twice in the list

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🤳 Check-In Improvements

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📋 Fixed the list of existing check-ins going off-screen for accounts with a lot of check-ins

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✍️ Some check-in copy was updated for clarity

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📱 Capture App 5.4.1 (iOS OTA)

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🔒 Fixed PhotoBooth and Selfie Check-In Station close buttons not working on devices without a passcode set up

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That’s the update for this week! Better Luxe previews, clearer upload feedback, and a handful of fixes to keep things running smoothly.

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Keep creating magic,‍

Candy 🍬

Hey photo friends! 👋

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This week brings a mix of sports-focused tools, AI editing upgrades, and performance improvements across the Dashboard and Capture App.

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Let’s get into it.

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🏈 New: Dedicated Jersey Jotter Page (Sports Events)

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Jersey Jotter just got a big usability upgrade with its own dedicated page:

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🔢 Search images by jersey number or color (just like retail search)

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🎛️ Easily enable/disable number & color recognition

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📊 View totals for detected numbers and colors

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📍 Automatically appears for Sports events only

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If you’re working high-volume sports, this should make organizing and finding images much faster.

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🎨 Candy Image Studio: Better Results + New Styles

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Candy Image Studio continues to level up:

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✨ Improved edit quality across multiple nodes

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🛡️ Smarter safety system for safer outputs

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🖼️ Example thumbnails added to many nodes (so you know what to expect)

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🆕 New AI Styles:

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🧸 Chibi

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🧍 3D Cartoon

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🦸 Action Figure

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⚡ Dashboard Improvements

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🚀 Faster overall performance across the Dashboard

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🎬 Smoother transitions (faster, and some now morph instead of just fading)

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🧹 Roster uploads now auto-clean whitespace
Prevents frustrating validation errors from accidental empty spaces in spreadsheets

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🔎 Fixed “Find a Participant” link in Sidebar Find

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🧪 Fixed false positives in Image Tester filename validation

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🏷️ Data & Upload Improvements

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📄 CORE spreadsheets now supported in roster and PhotoRoster uploads (for those working across CORE workflows)

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🛠️ Marketing & Check-In Fixes

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📩 Fixed duplicate text message edge cases

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🤳 Fixed “Upload From Camera Roll” issue on Check-In

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🤖 Capture App 5.4 (Android Improvements)

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This update focuses on improving the Android experience:

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📱 Immersive mode UI‍

• Reduces accidental navigation and keeps the app more stable on devices like Samsung

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🎨 Dark-themed native dialogs for alerts and messages

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🔒 Orientation locked to vertical (matching iOS behavior)

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⚡ App size reduced ~20% (faster downloads, less storage)

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🔌 Fixed devices showing as generic “USB Camera Device” instead of model name

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🔄 Fixed Over-The-Air updates not working on some devices

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That’s the week!

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A strong mix of sports workflow improvements, better AI editing tools, and faster, cleaner performance across the board.

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See you next week,

Candy 🍬