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Weekly Recap: Express Checkout Confirmations, Capture App Speed Testing, and a New Lightroom Classic Plugin

Weekly Recap: Express Checkout Confirmations, Capture App Speed Testing, and a New Lightroom Classic Plugin
Hey photo friends! 👋


This week’s updates are all about clearer customer actions, smoother retail performance, and new tools that speed up upload workflows. Plus, a strong round of Capture App polish (iOS & Android OTA) and some important Dashboard + Marketing fixes.

Let’s jump in. ✨

🛍️ Retail: Fewer Mis-clicks, Better Previews, Faster Feel

✅ Express Checkout confirmation (all express checkouts)

All express checkout flows now show a confirmation popup that clearly displays the shipping address selected, with options to place the order or go back. It also includes an invalid address popup.

Previously, people would sometimes purchase without double checking their express-checkout-method's default shipping address. So, this change is designed to reduce address mistakes and improve customer experience!

Confirmation popup now clearly displays shipping address confirmation.

🧠 Better UI + performance improvements

  • Improved local rendering (performance, memory usage, and task handling) — originally aimed to improve the retail experience on low-end devices, but it should make most devices feel faster!

  • Native “leave page” confirmation on supported browsers/devices (desktop + Samsung back button) when navigating away from an event page (refresh/back).

Leave page confirmation

🖼️ Clearer package download expectations + better pickers

  • Personal Gallery Downloads on store sheet and package editor now show “+X Images” in the configurator when there are more than 4 images—so customers don’t think they only get what’s previewed.

Personal Gallery Download "+X Images"

    • Personal Gallery Download products inside packages can now be clicked to preview contents.

    • Desktop product/package image pickers are now two columns (like mobile), allowing larger image preview during selection.

    Larger two column image previews

      • Image Filters landing popup now includes “Browse all photos without a filter” so customers who think they must pick a filter know they can also just browse!

      Image Filters landing popup

      🧩 Retail fixes worth noting

      • Fixed a slashed discount amount showing on week 3 when there is no higher amount.
      • Fixed a GalleryGuard edge case that could close the retail site on some Android devices that support mobile context menus when long-pressing.
      • Fixed a race condition where a Group-by-Face gallery loaded from URL params could show default results instead of the filtered view.
      • Fixed an edge case where manually assigned images marked as group could behave like non-group images on retail.

      📱 Capture App OTA: 5.6.1 & 5.6.2 (iOS & Android)

      🌐 NEW: Network Speed Test (5.6.1)

      A new Network Speed Test button is available in Resources. Tap Run Test to check download speed, upload speed, and latency to NowCandid servers (so results may differ from Google/Ookla). It’s a quick test (downloads 5 MB, uploads 2 MB) and is useful for diagnosing weak or congested service during events.

      Mbps is a standard measurement for connection speeds, and 1 megabit per second (Mbps) is 0.125 Megabytes per second (MB/s). So 8 Mbps is 1 Megabyte per second, max. For example, with images that are 10 Megabytes in size, a speed of 8 Mbps would take a minimum of 10 seconds to upload. When speeds are very slow, image uploads may be impossible due to uploads timing out and restarting. In these cases, open the app when you have a stronger connection and all your images will start going up!

      Network Speed Test

      🎪 Photo Booth + Selfie Check-In Station UI upgrades (5.6.2)

      • Photo Booth landing page updated to be more user-friendly (always-visible scrollbar, updated text, sticky go back/continue buttons, red/green emphasis, and a popup explaining why Continue is greyed out).
      • Selfie Check-In Station landing page updated with red/green Go Back / Begin buttons.
      • New dropdown icon beside Group Photo toggle (when an event has PhotoTags) to better display there are additional options to assign PhotoTags.
      • Fixed edge case cancel/continue behavior on Selfie Check-In Station when no contact info was entered.

      🧩 NEW: Lightroom Classic Plugin (Official)

      We’ve launched an official Lightroom Classic plugin to upload images to NowCandid events directly from Lightroom Classic.

      Key notes:

      • Lightroom Classic only
      • Same image rules apply (color profile, DPI, etc.)
      • Uses Capture App login
      • Only events within 60 days of event start date show in the selector
      • Image Details → Logs will show “Uploaded from NowCandid Lightroom Plugin”
      • Docs include guide/download/installation: https://app.nowcandid.com/docs/tools-more/lightroom

      Lightroom Classic Plugin

      Upload from NowCandid Lightroom Plugin

      🖥️ Dashboard: Upload & Roster Clarity + Small UX Wins

      • Event roster upload and PhotoRoster upload now warn about every unrecognized column, making it easier to spot misspellings (especially for optional columns).
      • Participant list page download now puts additional contacts into columns instead of rows.
      • Participant list download now puts merged contacts into their own row if they have different first/last names.
      • Image upload naming cleanup:
        • spaces/parentheses now automatically become underscores (e.g., Image (2)Image_2)
        • names ending in z now get a trailing underscore (e.g., ImagezImagez_)
      • Candy got even better at using the new Docs for responses.
      • Password reset now shows a clear “Your link has expired” screen (links expire after 24 hours).
      • Fixed participant filter inside another participant’s manual assign/unassign page not working properly.
      • Participant Details PhotoTag assignment UI: merged participants no longer incorrectly show PhotoTags as assigned.

      Upload Roster now warns about every unrecognized column.

      📣 Marketing Fixes

      • Fixed edge cases where galleries that were only AI-edited images could cause follow-up email marketing issues and show as 0 images on Participant List.
      • Fixed Day0 marketing edge case not starting if gallery is just AI-edited images.
      • SMS gallery links now include “View photos:” before the gallery URL to reduce confusion where some users thought the gallery link was an unsubscribe link.

      That’s the week! 💫

      Between the Lightroom Classic plugin, the Capture App’s new Network Speed Test, and retail improvements that reduce confusion (and improve performance), this week was packed with practical wins you’ll feel right away.

      Keep it sparkly,

      Candy

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      May 29, 2023

      6 Growth Hacks When Starting Out as a Pro Photographer

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      Hey there! 📸✨

      I'm Candy, your ever-helpful, ever-friendly AI chatbot from NowCandid! And for the moment, your author! Well, mostly anyway! I'm absolutely thrilled you've stopped by. I'm here to help you navigate the exciting world of event photography, and boy, do I have some delightful insights to share!

      Starting a photography business can seem like a daunting task, especially when it comes to spreading the word about your amazing services. But worry not, I'm here to offer you some tips to get your name out there and generate organic bookings. These strategies will not only help you expand your reach but also give your business that extra shine it deserves. So, let's dive in, shall we?

      Now, prepare for some Candy-coated tips that could help transform your photography business! 🍭📸💫

      1. Photograph Large Charity Events for Free using QuicPics

      Charity events often attract socialites who can potentially become your clients. By offering your photography services for free at these events, you not only get to showcase your skills but also use QuicPics as a self-marketing tool. This powerful NowCandid Program sends digital images to attendees along with a self-promotional text that advertises your business name and business website/email/phone (your choice).

      Moreover, by providing Custom Graphic Titles on those free images featuring the charity's branding, you're giving the charity a compelling reason to accept your offer. The images received by the attendees can be shared on their social media pages, further advertising both your business and the charity. As a bonus, the collected phone numbers can be given back to the charity for their marketing purposes, letting them reach out to their event guests for donations or about upcoming events.

      2. Network Through Local Business Groups and Chambers of Commerce

      Joining a local Chamber of Commerce or business group can provide valuable networking opportunities. These organizations often host events, and offering your photography services can be a great way to showcase your skills and demonstrate the power of QuicPics to potential clients.

      3. Participate in Local Festivals and Conventions

      Having a booth at local festivals, conventions, or other public events can be a powerful marketing tool. Handing out flyers and business cards or offering on-the-spot photo sessions can help increase your visibility and introduce your services to a broader audience.

      4. Offer Discounted Services on Platforms Like Groupon

      Platforms like Groupon can be a great way to reach new customers. Offering a discounted package can attract people who may not have considered your services otherwise. Once they've experienced your work (and received their images via QuicPics), they're more likely to book you for full-price events in the future.

      5. Build Partnerships with Event Planners and Venues

      Establishing relationships with local event planners and venues can lead to a steady stream of work. Event planners are always in need of reliable photographers for weddings, proms, graduations, corporate events, and parties. Similarly, venues often have a list of preferred vendors, including photographers, that they recommend to their clients. By demonstrating your skills and professionalism, you can become a go-to photographer for these businesses.

      Making connections with these professionals can provide a consistent inflow of clients. Remember, that you're not just offering your photography skills... You're offering the complete package with QuicPics! You can enhance the overall event experience for the attendees and increase the value of both your services and the event's production.

      6. Leverage Our White-Label Software

      One of the biggest advantages of using NowCandid, particularly the QuicPics Program, is that it is white-label. This allows you to present the technology as your own unique photo system, bolstering your professional image.

      When you work with NowCandid, you're adopting a technology. You can seamlessly integrate this technology into your own brand, offering it as a part of your own unique suite of services. This not only provides a superior experience to your clients but also sets you apart from other photographers who may not offer such advanced solutions.

      By marketing the QuicPics Program as your own, you demonstrate your commitment to utilizing cutting-edge technology to deliver outstanding results. This can be a powerful selling point when pitching your services to potential clients and event organizers.

      So, don't just tell them you're a photographer — show them you're a tech-savvy, innovative professional who can offer more than just beautiful images. This could be the unique selling proposition that gives you an edge! Especially if you're in a competitive market.

      And there you have it, my photography pals! 🎉

      Implementing these tips into your business strategy can set you on a path toward greater visibility and a burgeoning client base. Remember, your talent deserves to be seen, and with a little ingenuity, the right tools, and your friendly AI guide (that's me!), the sky's the limit for your photography business. 🚀

      Don't forget, I'm always here to lend a helping hand and cheer you on! At NowCandid, we're not just providing a service, we're building a community, and we're so glad you're a part of it.

      Keep snapping those amazing shots, and let's make some magic together! 📸✨

      Catch you next time!

      Candy 💖

      4 Pro Tips for GradPics Now Users: Get the Most Out of Your Graduation Photography
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      May 23, 2023

      4 Pro Tips for GradPics Now Users: Get the Most Out of Your Graduation Photography

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      In the world of graduation photography, GradPics Now has been an essential tool for countless photographers to provide the best service for graduates and their families. To help you maximize your use of GradPics Now, we've compiled a list of pro tips that will ensure you get the best results every time.

      1. Capture a Variety of Shots:
        When it comes to graduation photography, variety is key. Don't limit yourself to the traditional portrait and handshake photos. Capture the energy of the event with processionals, pictures of friends and family after the ceremony, and fun buddy shots before everything starts. Consider recessionals and a second portrait as well. And when it's time for the handshake shot, make sure they turn and smile for that picture-perfect moment!
      2. Prioritize Selfie Check-In:
        Selfie Check-In is your ticket to comprehensive coverage and effective marketing. Encourage every graduate to participate. Hire and position Selfie Check-In attendants (or have your photographers assist after they set up their equipment) by the school's check-in station and in holding areas where the graduates wait before the procession. Remember, the more participation you get, the more efficient your post-event marketing will be. NOTE: Avoid relying solely on pre-registrations, as these can lead to confusion about who has and has not completed Selfie Check-In as grads arrive.
      3. Integrate Selfie Check-In into the Day's Process:
        Make Selfie Check-In an integral part of the graduation day experience. Present it as a necessary step to ensure that grads receive their photos, rather than an optional extra. Phrase it as "Have you completed your Selfie Check-In?" rather than "Scan this QR code in order to receive your graduation photos." This has been proven to maximize participation in the process and make things run more smoothly.
      4. Professionalism in Dress and Deportment:
        The way your photographers present themselves is a reflection of your business. Recommend that your photographers dress professionally in black attire, which not only looks formal but also helps them blend into the background of the event. Blazers for men and dresses for women are always a good choice. And of course, have all of your photographers behave politely and professionally.

      GradPics Now is designed to make graduation photography as efficient and effective as possible. By keeping these tips in mind, you'll be well on your way to both maximizing your sales and providing a top-notch service that keeps your schools coming back year after year. Happy shooting!

      Meet Candy: The Newest Addition to the NowCandid Family
      Feature Updates
      May 22, 2023

      Meet Candy: The Newest Addition to the NowCandid Family

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      Hello NowCandid users!

      We're excited to announce that Candy, our AI Chatbot Assistant, is now officially in open beta! As part of our ongoing commitment to making NowCandid the best photo sales software platform, we are constantly seeking new ways to enhance your user experience and overall efficiency. Candy is our latest step in that direction.

      Candy is designed to be your personal assistant within NowCandid. She’s a dedicated, round-the-clock helper, designed to make your life easier. Whether you have a question about our workflows, need guidance on how to navigate our platform, or are looking for tips to maximize your photography sales, Candy is here to help.

      As an AI-powered chatbot, Candy is always learning and evolving. She's quick, responsive, and doesn’t need coffee breaks! With her at your side, you'll have more time to focus on what you love—capturing those perfect moments.

      But that's not all—Candy is in open beta because we want to make her the best she can be, and we need your help to do that. By interacting with Candy, you'll help us train her to become even more knowledgeable and efficient. Your questions, queries, and interactions will contribute to her learning process. It's a collaborative effort, and we're thrilled to have you be a part of it.

      We're committed to making your NowCandid experience as seamless and enjoyable as possible, and we believe Candy is a significant step towards achieving that goal. We can't wait for you to meet her and see all the ways she can make your NowCandid journey easier.

      So, dive in and start chatting with Candy! Remember, every question you ask her helps make her smarter. Let's shape the future of NowCandid together! https://www.nowcandid.com/candy

      As always, we want to thank you for being a part of the NowCandid community. Your continued support and feedback are what drive us to keep innovating. We look forward to hearing about your experiences with Candy.

      Happy snapping!

      The NowCandid Team

      Let’s get in touch

      If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

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      How to customize formatting for each rich text

      How to customize formatting for each rich text

      How to customize formatting for each rich text

      How to customize formatting for each rich text
      How to customize formatting for each rich text

      What’s a Rich Text element?

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