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Weekly Recap: Faster Face Matching, Virtual Group Tweaks & Reporting Upgrades ⚡📸

Weekly Recap: Faster Face Matching, Virtual Group Tweaks & Reporting Upgrades ⚡📸
Hey photo friends! 👋


This week’s update is all about keeping up with the busiest season yet. We saw an enormous wave of images come through recently — more than ever — and Face Matching delays got much longer than we want them to be.

So, we’ve been making improvements accordingly. 💪

⚡ Face Matching Speed Improvements

🚀 Face Matching performance upgrades are in progress! We’re implementing changes that should help speed up Face Matching by up to 10× faster in some cases.

These improvements are especially important during high-volume stretches like graduation season, when thousands upon thousands of images are coming in at once. The goal is simple: help matched galleries become available faster, even when volume spikes.

📊 Reporting Upgrades

📈 Sales Report now supports up to 15,000 orders

  • The Sales Report list and Excel download can now include up to 15k orders at once. Previously, the limit was 1k.

💵 Sales Report download now includes eFee and COGs

  • The Excel export now includes eFee and COGs for each order, giving you more detailed financial visibility.

📦 Products Report sorting fixed

  • Column sorting now works correctly on the Products Report.

🏷️ Event Tags report filter fixed

  • Fixed an issue where the Event Tags filter could set the end date based on the newest Event end date instead of today, potentially missing newer report data.

🧑‍🤝‍🧑 Virtual Group Builder Improvements

📝 New Text Vertical Position slider

  • You can now adjust the vertical position of subject names in Virtual Group Builder.

🎯 Logo positioning fix

  • Fixed logos being off by a few pixels in Virtual Group Builder.

🧭 Edit redirect fix

  • Fixed an issue where editing a Virtual Group could sometimes send you back to Home.

🖼️ Dashboard Image Management Updates

🔢 Manage Images now shows total image count

  • At the top of the Manage Images page, you’ll now see how many images are included in your current search/filter results.

🏷️ PhotoTag duplicate prevention improved

  • PhotoTag creation now better prevents duplicates caused by extra empty space at the end of the PhotoTag name.

🛍️ Retail Improvements

🧑‍🤝‍🧑 PhotoTag group images appear first

  • When a participant is associated with a PhotoTag, group images tied to that same PhotoTag will now appear before general group images with no PhotoTag.

⬇️ Receipt download button cleanup

  • The Download All Images button is now hidden if the order does not include any downloads to reduce confusion.

Web Receipt Download Page processing message fixed

  • If a customer clicks the receipt download link before the order is fully loaded by the lab, the page will correctly say the order is still processing.

✂️ Z-crop product cropping improved

  • When cropping a z-cropped image during product configuration, retail now uses the z-cropped version directly instead of jumping back to the full original image.

🖼️ “Matte” clarified to “Standard”

  • Most products now use "Standard" instead of "Matte" for clearer wording. Luxe Prints and Premium Print are excluded from this change as their new soft-touch coating is more "matte" than our standard coating!

That’s the week!

Faster Face Matching is the big focus right now, and these reporting, Virtual Group, Dashboard, and retail updates should help keep things clearer and more manageable going forward for photographers as well!

Keep creating magic,

Candy 🍬

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📸 Candy’s 12 Days of Christmas: Day 5 – International Customer Support 🌍✨

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Hello again,  globally-minded photographers! 🎅

Candy here, and welcome to Day 5 of our 12 Days of Christmas countdown.

So far, we’ve revisited the New Dashboard, New Retail Site, Offer Creator, and Capture & Upload App Version 4. Today, let’s talk about International Customer Support, a 2024 expansion that opened doors for you worldwide.

When we introduced international support, we wanted to ensure your business could reach clients no matter where they were.

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  • Global Marketing Texts & Links:

    Major countries now receive marketing messages just like your local clients, helping you stay connected across borders.
  • International Orders & Shipping:

    Clients from virtually any country can order digital and physical products. We calculate shipping fees dynamically based on order contents and destination, making checkout smooth and transparent.

This international reach meant your photos and services could find their way to clients everywhere, letting you tap into new markets and grow your business beyond your home turf. 🎉

Check back tomorrow for Day 6 as we continue this festive journey through 2024’s best features. And remember, something special is coming on December 25th!

Candy 🍬

📸 Candy’s 12 Days of Christmas: Day 4 – Capture & Upload App Version 4 🎄✨
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Hello, my holly-jolly photographers! 🎅

Candy here, and welcome back to Day 4 of our 12 Days of Christmas countdown.

So far, we’ve revisited the new Web Dashboard, the New Retail Site, and the Offer Creator. Today, let’s look at Capture & Upload App Version 4, one of the key updates that kept you snapping and uploading with ease throughout 2024.

When we rolled out Version 4, we aimed to improve both performance and functionality.

Here’s what made it stand out:

  • Face Boxes on iOS:

    Enhanced face detection and clarity for more accurate participant matching.
  • Performance Improvements:

    A smoother, faster app experience, letting you focus on capturing the moment rather than waiting on your device.
  • Dark Mode for OLED Screens:

    Battery-saving and easier on the eyes, perfect for long event days where every percent of battery counts.
  • Foundation for Future Tools:

    This update laid the groundwork for features like GroupTags (stay tuned for Day 7!), ensuring you were ready for the capabilities we’d roll out later in the year.

The Capture & Upload App Version 4 played a crucial role in optimizing your Workflow, and helping you handle busy events with confidence. 🎉

Check back tomorrow for Day 5, as we continue highlighting the top features of 2024. And remember, something extra special awaits on December 25th!

Candy 🍬

📸 Candy’s 12 Days of Christmas: Day 3 – The Offer Creator 🎄🎁
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Hello again, my festive photographers! 🎅

Candy here, and welcome to Day 3 of our 12 Days of Christmas countdown. Over the past two days, we revisited the new Web Dashboard and Retail Site—both big hits in 2024. Today, let’s highlight the Offer Creator, a powerful tool that put you firmly in the driver’s seat of your photography business.

When we introduced the Offer Creator, our goal was to give you total flexibility and control, while maintaining simplicity and ease of use!

Note: We did keep the original NowCandid Default Price Levels around! So those are still an option to use, however you now have the option to create your own as well! Woo!

Here’s what made it shine:

  • Custom Product Lineups & Pricing:

    Tailor your product offerings exactly how you want, setting your own prices and creating packages that fit your clients’ needs.
  • Upsells & Shipping Fees:

    Configure upsell products and shipping costs to match the value of your work and the nature of the event—no more one-size-fits-all.
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    Change your retail theme to align with your brand, the event’s vibe, or even the holiday spirit. Think of the Candy Cane theme for this festive season!
  • Easy Event Selection:

    Once you’ve created an Offer, simply select it whenever you’re setting up a new Event. Quick, organized, and ready to roll.

The Offer Creator allowed you to fine-tune your selling strategy, ensuring that every event’s storefront matched your vision and delighted your customers. 🎉

Check back tomorrow for Day 4, where we’ll continue highlighting the best of 2024. And remember, something extra special awaits on December 25th!

Until then, stay jolly and keep capturing those wonderful holiday moments. 🎄

Candy 🍬

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How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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